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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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modern outbound contact strategies
Outbound Contact Done Right: Everything You Need To Know Blog
22 November 2023

Outbound Contact Done Right: Everything You Need To Know

Outbound contact remains vital for companies today across teams like sales, service, and support. Engaging…
Eleanor Morden
sentiment analysis in contact centres
Using Sentiment Analysis to Understand Customer Emotions in Contact Centres Blog
21 November 2023

Using Sentiment Analysis to Understand Customer Emotions in Contact Centres

In today's fiercely competitive consumer markets, an overwhelming 85% of companies now view customer experience…
Eleanor Morden
contact centre solutions for Black Friday
How Contact Centres Can Be More Successful on Black Friday Blog
20 November 2023

How Contact Centres Can Be More Successful on Black Friday

Retailers worldwide mark it as the year's most significant sales event. Online and in-person shoppers…
Eleanor Morden
types of outbound diallers
The 4 Most Common Types of Outbound Diallers Explained Blog
20 November 2023

The 4 Most Common Types of Outbound Diallers Explained

So, you've got a contact centre, and you're looking to supercharge your outbound calling game.…
Eleanor Morden
identity layer for contact centres
How an Identity Layer Connects Your Contact Centre for Seamless Experiences Blog
14 November 2023

How an Identity Layer Connects Your Contact Centre for Seamless Experiences

Providing seamless, personalised customer experiences is crucial for contact centres today. However, siloed systems and…
Eleanor Morden
Agent satisfaction measurement
Beyond Metrics: The Art of Measuring Agent Experience in Contact Centres Blog
13 November 2023

Beyond Metrics: The Art of Measuring Agent Experience in Contact Centres

It's easy to get caught up in the numbers game in contact centres. When it…
Eleanor Morden
Mastering the Art of Leading a World-Class UK Contact Centre Team Blog
9 November 2023

Mastering the Art of Leading a World-Class UK Contact Centre Team

Managing a successful contact centre requires mastering many complex responsibilities. From strategic planning to day-to-day…
Eleanor Morden
Data-Driven Contact Centre
Connecting Contact Centre Dots with a Data-Driven Approach Blog
8 November 2023

Connecting Contact Centre Dots with a Data-Driven Approach

The contact centre, your gateway to customer interactions, holds the power to transform service inquiries…
Eleanor Morden
Crafting Seamless Omni-Channel Customer Journeys for the Modern Consumer Blog
8 November 2023

Crafting Seamless Omni-Channel Customer Journeys for the Modern Consumer

Creating seamless customer journeys across channels is no longer just an aspiration – it's a…
Eleanor Morden
Intelligent Authentication
A Guide to Intelligent Authentication in Contact Centres Blog
7 November 2023

A Guide to Intelligent Authentication in Contact Centres

Safeguarding customer data while providing seamless customer experience and service has become a balancing act…
Eleanor Morden
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Recent Posts

  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together
  • Five questions to ask before introducing AI into your contact centre
  • Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently
  • Why AI Readiness Is the Biggest CX Challenge of 2026

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

Close Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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