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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Conversational IVR
Benefits of Conversational IVR Programming Blog
18 March 2024

Benefits of Conversational IVR Programming

A recent survey by the UK Contact Centre Forum revealed a staggering 35% increase in…
Eleanor Morden
Customer Service Hacks
Customer Service Hacks for Every Stage of the Contact Centre Journey Blog
12 March 2024

Customer Service Hacks for Every Stage of the Contact Centre Journey

It's a scene too many of us know all too well. You've been eagerly tracking…
Eleanor Morden
Dynamic Help and eLearning1
Smart Support at Your Fingertips: Discovering Cirrus’ Dynamic Help and eLearning Portal Blog
11 March 2024

Smart Support at Your Fingertips: Discovering Cirrus’ Dynamic Help and eLearning Portal

In a time where asking for help is as easy as a click of a…
Eleanor Morden
voice ivr customer requests
The Top Customer Requests for Voice IVR Systems Blog
8 March 2024

The Top Customer Requests for Voice IVR Systems

Automated phone systems using interactive voice response (IVR) technology are still a key part of…
Eleanor Morden
Cirrus Copilot Customer service AI
Meet Cirrus Copilot – The AI brains behind our contact centre platform Blog
4 March 2024

Meet Cirrus Copilot – The AI brains behind our contact centre platform

Cirrus Copilot is the ultimate AI sidekick for your customer service team. It handles the…
Eleanor Morden
How technology and talent can deliver intelligent CX in 2024 Article
1 March 2024

How technology and talent can deliver intelligent CX in 2024

This article was first published on EngageCustomer on 15 February 2024. Wouldn’t it be nice…
Eleanor Morden
Single pane of glass
The CX benefits of a single pane-of-glass (SPoG) Blog
28 February 2024

The CX benefits of a single pane-of-glass (SPoG)

As your organisation grows, so does the complexity of your systems—software apps, databases, cloud services,…
Eleanor Morden
Business Case for AI in Customer Service
How to create a business case for investing in AI for your contact centre Blog
26 February 2024

How to create a business case for investing in AI for your contact centre

If you work in customer service, the trend is clear: contact centres are evolving to…
Eleanor Morden
knowledge management for contact centres
Knowledge is Power: Equip Your Agents for Success Blog
21 February 2024

Knowledge is Power: Equip Your Agents for Success

Providing prompt, accurate solutions is essential for any successful contact centre. But how can your…
Eleanor Morden
Top 5 contact centre challenges in 2024
5 Contact Centre Challenges and How to Solve Them Blog
19 February 2024

5 Contact Centre Challenges and How to Solve Them

Running a contact centre can be challenging. Customers expect quick resolution and employees want a…
Eleanor Morden
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Recent Posts

  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together
  • Five questions to ask before introducing AI into your contact centre
  • Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently
  • Why AI Readiness Is the Biggest CX Challenge of 2026

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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