Live Chat
“Going live in 5, 4, 3, 2, 1…”
Customer support that’s right in the moment.
Cirrus Live Agent is the AI-powered, multichannel workspace that’s built to make your agent’s lives easier – with real-time recommendations, customer context and admin-saving automation doing the heavy lifting. Your customer service team is going to love this!
Your agents’ support system
Give your team a single, intuitive workspace that lets them handle cross-channel interactions with ease, with real-time support that boosts productivity and performance.
Multichannel chats
Engage with customers on their preferred digital channel, whether it’s WhatsApp, Facebook, iMessage, a website, or a mobile app.
Live AI Assistance
Agent Copilot listens and learns from customer conversations in real time and jumps in with recommendations for your agents.
Do more, with less
Reduce your agents’ loads with seamless integrations, a centralised view of info, intelligent automation and easy collaboration.
From insight to action
Track conversation volumes and agent performance to improve staff planning, queue management, agent training, and other strategic decisions.
30%
CSAT improvement
3X
Lower implementation cost compared to inhouse solutions
1000+
simultaneous live chat sessions supported
Effortless live customer experiences
Give your agents easy access to everything they need for more conversations, more resolutions, and more time for the tasks that matter.
Start in the know
Agent Copilot gets agents up to speed with the full customer context and history, so they can get straight into problem solving as soon as the chat pops up.
Support in the moment
During the chat, Agent Copilot proactively shares relevant knowledge and suggests the best way to respond. It can even automatically perform actions on demand.
Speak their language
With real-time machine translation in 100+ languages, your agents and customers can feel confident chatting in their native language.
Wrap it up quickly
Save your agents from post-chat busywork by automating admin like chat summaries, feedback collection or CRM updates.
Happy agents, happy contact centre
Cirrus Live Agent is packed full of features that make your agents’ lives easier – boosting their productivity while keeping them away from burnout.
Simple scripts
Set-up prewritten messages to respond to common queries in seconds.
Team-playing
The centralised workspace makes it easy for agents to keep their teammates updated while engaging with customers.
Intelligent routing
Automatically pass queries from bot to the best agent based on availability, workload and skills.
Auto-admin
Automate repetitive processes like conversation status updates and query classification, to free your agents up for more important work.
Do more with data
Use data to track service quality and make informed decisions on how to improve.
Live monitoring
Get a real-time overview of conversation volume, agent workload and performance, so you can quickly spot issues, like unassigned conversations or overloaded agents, and (more importantly!) do something about them.
Quality tracking
Combine real-time and historic data across metrics like first response time, average handling and resolution rate, to get a snapshot into service quality.
Tailor training
Optimise staff training by continually monitoring team performance and picking out the most common support topics.
Improve planning
See how certain metrics, like handover rate, incoming traffic and query topics, trend over time to improve future resource planning.
Let’s chat!
Help your agents deliver exceptional live support, with everything they need in one easy-to-use platform.
