Insights & Analytics
“It’s spooky how well you know your customers…”
Thanks, we’ve got incredible analytics that actually make sense!
Sure, having eyes in the back of your head would be great… but what if you could have eyes everywhere instead? With Cirrus Insights, you can see how your AI agents are performing across every conversation, on every channel, so you always know exactly what’s going on.
Get smart with your data
Cirrus Insights helps you make sense of millions of voice and chat data every day, highlighting the bits that matter, so you can use them to make better CX decisions.
Get deeper with your CX
Understand what’s happening right now, why it’s happening, and what you should do next.
Live insights
Get the whole picture in real-time, with conversation tracking across every channel, and global and regional traffic monitoring.
Trendy insights
Spot patterns, identify customer service gaps and make better decisions using historical data analysis.
Smarter insights
Use qualitative insights and granular filters to understand the ‘why’ behind your numbers. Discover pain points and identify root causes to keep improving conversation design.
Put your data to work
Use data to optimise every part of the customer journey, from AI Agent efficiency to customer satisfaction scores.
Track service quality
Keep an eye on how your AI Agents are performing across every touchpoint and compare against KPIs (like response time and customer rating) to see what needs more attention.
Prove AI works
Use Goals Dashboard to measure AI impact on your business through metrics like time saved, cost reductions and revenue earned. Track performance over time to do more of what works, and less of what doesn’t!
Improve customer journeys
Visualise your customer journeys to see where people get stuck – or give up completely! Use secure transcripts to see what went wrong and make changes so it doesn’t happen again.
Plan and prepare
Stay prepared with data like volume, peak times and escalation rates letting you forecast traffic, optimise resource planning and balance workload. Get into the detail and filter by timeframe, use case, language and channel to uncover even more trends.
Insights that slot in
With our OData interface, you can integrate Cirrus Insights into your preferred reporting and analytics tool. Because no one wants to open yet another tab.
Dust off your data…
And let’s put it to good use. Improve AI Agent performance and customer experience with data insights that help you make better business decisions.
