Voice connectivity
“I’ll really miss listening to on-hold music…”
Said absolutely no one ever.
What if you could pick up every call right away and give your customers personal, human service – all without adding to your human workforce? Cirrus Voice Gateway combines market-leading AI, native voice connectivity and next-gen speech tech, so you can deliver hyper-realistic voice interactions at huge volumes.
Made for your contact centre
Plug Cirrus Voice Gateway straight into your preferred CCaaS and CPaaS system – no need to start from scratch, or get bogged down with raising IT tickets.
Easy integration
Connect to any contact centre and telephony system, using pre-integrated speech services, or your own custom speech models.
Human voices
Give customers AI interactions that feel human, using cutting-edge natural language understanding and GenAI. Build your own voices, and use them in 100+ languages with built-in translation.
Call controls
From barge-in and DTMF handling, to agent handovers and outbound calling with AMD, Voice Gateway has all the functions you need to solve every query.
Enterprise ready
Voice Gateway can be used as part of a secure, enterprise-grade SaaS platform and includes full system monitoring and proactive alerts.
99.7%
intent recognition success
25K+
simultaneous conversations handled
1000+
synthetic voices supported
Dial up your CX
Handle more calls, speed up resolutions, and give your customers personal, human-like interactions… all without adding to your human workforce.
Make it personal
Tailor every convo using CRM data and built-in customer profiles.
Contain calls
Authenticate customers using Conversational IVR, and solve queries, all within the same call.
Ready for anything
No more fear of peaks! With Voice Gateway you can handle tens of thousands of live calls, all at the same time.
AI team support
Voice AI Agents monitor live calls and support your human agents with real-time suggestions. Automate call summaries and manage follow-ups to free your team from admin.
Fluent in your customers
Our Voice AI Agents are fluent in over 100 languages, but your whole team could be too! With real-time translation capabilities, the rest of your workforce also benefit from speaking every customer’s language.
DIY VUX Design
Our low-code AI flow editor and voice authoring tools make it easy for you to build and edit your voice interactions.
- Preview and tweak your Voice Agents as you build
- QA using real-world experiences to perfect your flows
- Monitor and debug live calls with STT scripts and TTS metadata
Every feature you’ll ever need
Cirrus Voice Gateway comes packed full of all the features you need to build the best voice experiences for your customers.
- Inbound and outbound call handling
- Editable voice using Speech Synthesis Markup Language (SSML)
- Multilingual translation in real time
- Flexible flow editor with native voice authoring tools
- Continuous Speech Recognition for dialogue variations
- Live transcription with TTS metadata
- Choice of STT / TTS services and NLU mix and match
- Call classification and routing
- Enterprise-grade security, scalability, and system monitoring
How may we connect you?
More calls, more personal service and more satisfied customers. What more could you want?
