Multimodal CX
Bring the convo to your customers.
The ultimate (multimate?) multichannel, multimodal experience.
Boost CX and speed up resolutions by tapping into the channels your customers are already on. Cirrus xApps let you unify and level-up your channel experiences with a multimodal service that brings together text, multimedia and voice.
The best of every channel
Cirrus xApps are mobile-first, micro web applications that let you tap into the best text, graphic, touch and voice interfaces. Tailor and combine with your conversational experiences to treat your customers to world-class service on their favourite channels.
Connected channels
Make it easy for customers to engage with you on multiple channels, and when the convo moves, it’ll pick up right where it left off with the full context.
Customised to you
xApps can be tailored and white labelled to your exact business needs, allowing you to deliver service that’s consistent, and on brand.
Works for all
xApps work in any modern web browser on any OS, so it’s as simple as set-up and go.
DIY app design
xApps are part of our ‘low-code club’, which means you can build and launch intuitive web apps, without needing a master’s degree in coding.
Channel world-leading customer service
Cirrus xApps takes all your siloed communication channels and gets them singing from the same hymn sheet, so you can give your customers the best service, no matter where you’re speaking to them.
Secure authentication
Easily verify customers across voice and digital channels, while keeping their sensitive data secure. With touch and facial ID for fast biometric authentication, and secure username and password authentication on webforms.
Speed up solutions
Support customers in the moment by giving them the ability to confirm bookings, make payments, or submit signatures, all in one conversation. They get better service, and you get more sales, win win!
Upgrade conversations
Tap into device capabilities like camera, GPS and mobile wallets to bring location sharing, photo uploads and more into customer interactions.
Encourage self help
Give your customers the power to solve their own problems, with options to plug xApps into your AI Agent workflows, or use them as standalone web apps customers can access.
Agent support
xApps work with your agent and case management workflows to support your human agents with laborious admin, freeing them up for more complex cases.
Make it multichannel.
For CX that transcends a single channel.
