Knowledge AI
We might not have all the answers…
But Cirrus Knowledge AI does!
Give your customers all the answers they need, without boring FAQs, or asking them to wait a moment while your agents scramble desperately around your systems (definitely for more than a moment) to find that one piece of info. Cirrus Knowledge AI combines Conversational AI, LLMs and vector search to deliver cutting-edge generative question answering.
Knowledge that’s power
Picture it. An AI Agent that knows everything about your business, can carry out transactions, and instantly answers every question thrown at them. That’s Cirrus Knowledge AI. Just plug it into your knowledge sources, and off you go!
CX to impress
Wow your customers with accurate, contextual answers in real time, generated from structured and unstructured data sources.
Agents with the answers
Give your agents instant access to the most up-to-date support knowledge, boosting efficiency and speeding up resolutions.
The future of customer experience
Ready for the new era of effortless but hyper-personalised customer service Combining business knowledge, customer context, and transactions with the power of Generative AI.
Generative Q&A
Automate resolving simple Q&A queries, with customers immediately finding the info they need. Cirrus Knowledge AI uses advanced vector search technology and LLMs to find and summarise the most accurate answers to any question.
Personalised responses
Impress your customers with hyper-personalised answers, instead of just spitting out generic facts. Our AI Agents work with your CRM to tailor information to each customer’s journey.
Ease transactions
Get customers checking out in the first interaction, with Cirrus Knowledge AI connecting to your backend to solve transactional queries from start to finish.
Convos with context
Build fluid conversations and put a stop to customers repeating themselves. Our AI Agents remember all interaction history, so they get to grips with what your customers need fast and respond with relevant, personalised answers.
Easy knowledge access
Get your systems working together and provide agents with instant access to the essential resources they need anytime, anywhere.
Agents in the know
Whether an agent is a seasoned pro or a newcomer, Cirrus Knowledge AI allows them to deliver the best customer service by serving them the most relevant, accurate information.
Efficient knowledge flow
Cut costs (and laborious admin) by ditching clunky manual FAQs. Simply upload your documents and let Knowledge AI take it from there.
Play (it safe) with your data
Cirrus Knowledge AI is the sweet spot between LLM innovation and enterprise-grade reliability and compliance.
Data transparency and control
Categorise your knowledge sources and filter search scope to avoid content conflicts and keep answers accurate. All extracted content can be easily accessed, verified and optimised.
Full traceability
Trace every generated answer back to its knowledge source, so you know exactly where it came from.
Flexible UX
Whether it’s plain text or rich media messages, with or without data sources and references, you control the final output format.
Choose your LLM
Manage your customer experience, data security and cost, with autonomy over your preferred LLM.
Become a know-it-all
Give your customers, and agents, all the answers they’ll ever need.
