AI Powered Agent Assist
“Hold on, we can’t make everyone employee of the month… can we?”
Let Copilot bring out the best in your agents.
Cirrus Agent Copilot gives your team everything they need to deliver next-level customer experiences. Like real-time, proactive suggestions during interactions, so they can solve more issues in the first contact instead of hunting around for that bit of info they could have sworn was here the other day…
Your agents’ new best friend
Agents are under more (and more!) pressure, and juggling multiple systems to find the answer to one query is not helping. Cirrus’ Agent Copilot hands your agents real-time knowledge and assistance within the interaction itself, so they can stay focused on the customer and deliver top-notch support, fast.
€2m
annual cost savings
3min+
time saving with automated call wrap-up
50%
decrease in agent turnover
Identity, Knowledge and Sentiment Assist
The right info, right when you need it
Keep track of cross-channel conversations and give customers consistent experiences that don’t involve repeating themselves again and again (and again…).
Helpful handovers
Agent Copilot pulls together CRM data, query summaries and interaction history, so your agents can get stuck in with helping the customer right away.
Real-time know-how
No more scrambling between systems to find the answers; Agent Copilot automatically fetches the info and answers that your agents need while the conversation’s happening.
Sensitive support
Sentiment Analysis gives your agents the confidence to bring compassion to every conversation. And if things turn south, they have the tools to de-escalate and get things back on course.
Action and Language Assist
Better, faster customer support
Cirrus Agent Copilot helps your agents resolve customer problems faster, while also delivering the best service experience.
Act in the moment
With real-time action cues displayed in their interaction window, your agents can tackle queries right away, instead of playing tab tennis to track down info.
Speak their language
Turn your agents into multilingual superheroes, with Agent Copilot facilitating real-time bidirectional (that’s both ways) translation in over 100+ languages.
Win-win upsells
Agent Copilot combines customer cues and your CRM data to recommend tailored offers, upsells and cross-sells that suit them best.
Wrap-up Assist
Goodbye mundane admin
Cirrus’ Agent Copilot automates simple, routine tasks (like call summaries, feedback collection and customer record updates), getting these off your agents’ plates so they can focus on what’s important.
How does all this help you?
Train on the job
Your new hires can hit the ground running from day one, with real-time access to knowledge and best practices.
Elevate agents
Your agents will have the confidence to resolve complex queries, with all the answers they need in one easy-to-access place.
Less AHT, more CSAT
Your team can deliver world-class customer service in just a few clicks, cutting on-hold time and speeding up resolutions.
Bring your own contact centre
Agent Copilot is designed to play nicely with all contact centres and connect to your existing systems, whether they’re onsite or in the cloud. So, there’s no need to throw everything in the bin and start again! Phew.
Built for you
Level-up your current agent desktop with AI-powered assistance or start fresh with our out-the-box Cirrus Live Agent. And our interface is fully customisable to your needs (and easy to use!).
Built for your systems
Cirrus Agent Copilot works with CRM, knowledge base, case management and other enterprise systems, so you can simply ‘plug-in’ and go.
Built for your channels
Whether over the phone or on messaging channels, Agent Copilot works wherever your customers are. Get the most out of your customer conversations with rich media like galleries, file attachments and adaptive cards available in messaging.
Happy customers, happier agents.
Let Cirrus Copilot make your agents’ everyday work easier, so they can focus on the moments that need more brain power.
