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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Top UK Contact Centre and Customer Experience Events to Attend in 2025/26 Blog
17 March 2025

Top UK Contact Centre and Customer Experience Events to Attend in 2025/26

Keeping up with industry trends is a challenge we all face while managing our busy…
Joseph Murfin
Student mental health: how contact centres are supporting the next generation Blog
14 March 2025

Student mental health: how contact centres are supporting the next generation

Student mental health is a growing concern across universities, with an increasing number of students…
Joseph Murfin
Customer Retention in 2025: Why It’s More Important Than Ever Blog
24 February 2025

Customer Retention in 2025: Why It’s More Important Than Ever

These are challenging times for consumers and businesses. Customers are ready to jump ship for…
Joseph Murfin
What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions Blog
18 February 2025

What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions

When it comes to technology - there's plenty on offer for today’s contact centres. But…
Joseph Murfin
2025 – The Year of Real AI Adoption? Blog
14 February 2025

2025 – The Year of Real AI Adoption?

The start of a new year is a time for reflection, pragmatism and planning. Let’s…
Joseph Murfin
Speed vs. Support: The Customer Service Love Triangle Blog
13 February 2025

Speed vs. Support: The Customer Service Love Triangle

Fast service or the right support? Customers don’t think they should have to choose. But…
Joseph Murfin
The impact of returns on customer service: what happens after Christmas? Blog
2 January 2025

The impact of returns on customer service: what happens after Christmas?

The presents are unwrapped, the tinsel's been packed away, and now it's time for the…
Joseph Murfin
Cirrus granted Royal Warrant by His Majesty King Charles III News
23 December 2024

Cirrus granted Royal Warrant by His Majesty King Charles III

Epsom, UK – December 19, 2024 – Cirrus, the leading provider of contact centre software,…
Joseph Murfin
‘Tis the Season for Customer Complaints: How to Handle Holiday Frustrations Blog
13 December 2024

‘Tis the Season for Customer Complaints: How to Handle Holiday Frustrations

"I felt like I was stuck in a holiday version of Groundhog Day. Every time…
Joseph Murfin
Celebrating Cirrus’ work in the community across 2024 Blog
9 December 2024

Celebrating Cirrus’ work in the community across 2024

Doing good and doing business go hand in hand. This philosophy has driven our team…
Joseph Murfin
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Recent Posts

  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother
  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

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Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

Close Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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