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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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The Three Types of Contact Centre Platforms (and Which Is Best for You!) Blog
14 February 2024

The Three Types of Contact Centre Platforms (and Which Is Best for You!)

Welcome to the world of contact centres, where choosing the right solution can feel like…
Eleanor Morden
Partnership announcement Redcentric
Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys News
13 February 2024

Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys

FOR IMMEDIATE RELEASE - 8 February 2024 Cirrus Partners with Redcentric to Deliver Advanced Contact…
Eleanor Morden
agent engagement in contact centres
How to boost contact centre agent engagement for higher productivity Blog
13 February 2024

How to boost contact centre agent engagement for higher productivity

Many companies realise that happy, engaged employees lead to better customer experiences. So they make…
Eleanor Morden
Empathy in Contact Centres
How to Develop Empathy-Centric Customer Service in Contact Centres Blog
12 February 2024

How to Develop Empathy-Centric Customer Service in Contact Centres

In today's instant-answer world, taking time to truly understand someone’s perspective may seem old-fashioned or…
Eleanor Morden
AI for contact center employee wellbeing
Contact Centres Get an Agent Wellness Upgrade Blog
7 February 2024

Contact Centres Get an Agent Wellness Upgrade

Working in a contact centre can be a high-pressure job. Employees spend hours on the…
Eleanor Morden
5 easy steps to get started with AI in the contact centre
5 Easy Steps to Get Started with AI in Your Contact Centre Blog
6 February 2024

5 Easy Steps to Get Started with AI in Your Contact Centre

What if customer service was easy? A single contact to a contact centre that, through…
Eleanor Morden
CX Today How wil AI impact my job
How Will AI Impact My Job? 5 Perspectives from the Contact Centre Floor Article
6 February 2024

How Will AI Impact My Job? 5 Perspectives from the Contact Centre Floor

This article was first published on CX Today in February 2024. A livelihood-stealing maniacal robot…
Eleanor Morden
A Look Inside Cirrus’ Workforce Optimisation Solution Blog
30 January 2024

A Look Inside Cirrus’ Workforce Optimisation Solution

Imagine a world where every customer interaction is handled with precision, where every call, chat,…
Eleanor Morden
Resolving complex financial service issues
Create Meaningful Financial Experiences by Focusing on Human Connections Blog
30 January 2024

Create Meaningful Financial Experiences by Focusing on Human Connections

Providing exceptional customer service is an art form, particularly when navigating the complexities of the…
Eleanor Morden
Microsoft Teams Contact Centre Integration
To Teams or not to Teams? Blog
30 January 2024

To Teams or not to Teams?

Microsoft Teams has emerged as a key player in the business communications market. Initially launched…
Eleanor Morden
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Recent Posts

  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together
  • Five questions to ask before introducing AI into your contact centre
  • Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently
  • Why AI Readiness Is the Biggest CX Challenge of 2026

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

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Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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