On the 2nd of June 2026 Jason Roos will be exploring how to design CX AI around real outcomes, avoid common pitfalls, support agents, improve self-service and keep empathy in the customer journey.
Date:
2nd June, 2026
Roundtable: Calm your AI-aggro: How to design CX AI that just works
Online | 2 June 2025 | 12:00–13:00
AI is everywhere — but too often, it adds steps, creates confusion, and makes life harder for the customers and agents it was meant to help.
On 2 June 2025, Cirrus will host an interactive online roundtable with Jason Roos, exploring how organisations can design CX AI around real outcomes rather than hype.
The session will focus on how to choose the right KPIs, avoid common pitfalls such as disconnected systems and knowledge gaps, and ensure AI supports agents instead of slowing them down.
We’ll also look at what should be automated, what should stay with people, and how to keep empathy, oversight, and customer experience at the heart of every AI strategy.
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