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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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The power of post call summaries Blog
6 February 2026

The power of post call summaries

Every contact centre has a moment no one talks about in training. The customer finally…
Joseph Murfin
Leading through AI: what good management looks like when people and tech work together Blog
6 February 2026

Leading through AI: what good management looks like when people and tech work together

Does this sound familiar? Someone, somewhere in the business is banging on about AI with…
Joseph Murfin
Five questions to ask before introducing AI into your contact centre Blog
6 February 2026

Five questions to ask before introducing AI into your contact centre

AI done wrong is a bit like the Leaning Tower of Pisa. The design was…
Joseph Murfin
Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently Article
28 January 2026

Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently

This article was first published on 21st January 2026: Why most retail AI projects are…
Joseph Murfin
Why AI Readiness Is the Biggest CX Challenge of 2026 Article
28 January 2026

Why AI Readiness Is the Biggest CX Challenge of 2026

This article was first published on 9th January 2026: Autonomy without accountability: The real AI…
Joseph Murfin
New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026 Article
28 January 2026

New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026

This article was first published on 9th January 2026: Getting Your Contact Centre 'AI Ready'…
Joseph Murfin
When AI takes the wheel, someone still has to steer the contact centre Article
15 January 2026

When AI takes the wheel, someone still has to steer the contact centre

There's too much data in contact centres. Dashboards, charts, heat maps and sentiment scores look…
Joseph Murfin
The five skills AI can’t replace, but keeps revealing Article
15 January 2026

The five skills AI can’t replace, but keeps revealing

You can tell a lot about a contact centre within five minutes. The dashboard won’t…
Joseph Murfin
Built like an F1 team: The future of contact centres Blog
4 July 2025

Built like an F1 team: The future of contact centres

This weekend, the roar of engines returns to Silverstone for the 2025 British Grand Prix. As Lewis Hamilton makes his first home appearance in Ferrari red, and Lando Norris aims…
Joseph Murfin
Like Clarkson’s Farm, but with call queues: budgeting for the unexpected Blog
20 June 2025

Like Clarkson’s Farm, but with call queues: budgeting for the unexpected

Every contact centre starts the year with a plan. Forecasts, volumes, staffing models, software costs—it’s…
Joseph Murfin
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Recent Posts

  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together
  • Five questions to ask before introducing AI into your contact centre
  • Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently
  • Why AI Readiness Is the Biggest CX Challenge of 2026

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

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Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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