Skip to main content
  • Pricing
  • Support
  • Careers
  • Contact Us
Hit enter to search or ESC to close
Close Search
Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

search
Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
  • search
generative-powered AI
What Generative-Powered AI Can and Can’t Do for Customer Service Blog
12 July 2023

What Generative-Powered AI Can and Can’t Do for Customer Service

There have been some fascinating developments in the world of customer service and contact centres…
Eleanor Morden
Getting Started with Generative AI In the Contact Centre Article
5 July 2023

Getting Started with Generative AI In the Contact Centre

This article is featured on CX Today.   Generative AI promised to provide the spark…
Eleanor Morden
The impact of industrial action on CX – an agent’s perspective Blog
3 July 2023

The impact of industrial action on CX – an agent’s perspective

The CX industry has had a challenging few months in the face of substantial industrial…
Eleanor Morden
Why Can’t Contact Centres Get Omnichannel Right? Article
29 June 2023

Why Can’t Contact Centres Get Omnichannel Right?

This article is featured on CX Today.   For over a decade, omnichannel has been…
Eleanor Morden
generative AI in contact centres
Contact Centres Are Not Ready for Generative AI Blog
27 June 2023

Contact Centres Are Not Ready for Generative AI

Contact centres are the lifeblood of many businesses. They provide an essential service for customers,…
Eleanor Morden
Top 5 Reasons to Buy Self Service Solutions In 2023 Article
23 June 2023

Top 5 Reasons to Buy Self Service Solutions In 2023

This article is featured on CX Today.   Consumers are increasingly demanding more autonomy, faster…
Eleanor Morden
How to Calculate the True ROI of CX Article
20 June 2023

How to Calculate the True ROI of CX

This article is featured on CX Today.   Intuitive contact centre strategies influence business revenue…
Eleanor Morden
ROI of customer experience
Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives Blog
20 June 2023

Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives

Customer experience (CX) is a major competitive focus amongst businesses. As a business owner, you…
Eleanor Morden
How to Achieve a Fully Omnichannel Contact Centre Article
19 June 2023

How to Achieve a Fully Omnichannel Contact Centre

This article is featured on CX Today.   The concept of an “omnichannel contact centre”…
Eleanor Morden
Keeping the foundations strong: The state of CX in housing Article
16 June 2023

Keeping the foundations strong: The state of CX in housing

This article is featured on Property Reporter.   Customer experience is being more frequently placed…
Eleanor Morden
  • Previous
  • 1
  • …
  • 17
  • 18
  • 19
  • 20
  • 21
  • …
  • 29
  • Next

Recent Posts

  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together
  • Five questions to ask before introducing AI into your contact centre
  • Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently
  • Why AI Readiness Is the Biggest CX Challenge of 2026

Archives

Categories

Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

Privacy Policy

Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

Close Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
  • Pricing
  • Support
  • Careers
  • Contact Us