Blog - Cirrus

Article

19 June 2023

How to Achieve a Fully Omnichannel Contact Centre

This article is featured on CX Today. The concept of an “omnichannel contact centre”…

Eleanor Morden

Article

16 June 2023

Keeping the foundations strong: The state of CX in housing

This article is featured on Property Reporter. Customer experience is being more frequently placed…

Eleanor Morden

Blog

5 June 2023

Balancing The Relationship Between Contact Centre Agents And AI

The Cirrus Chief Operating Officer, Paul Barclay, and Chief Revenue Officer, Jon Dawson, joined forces…

Eleanor Morden

News

31 May 2023

Cirrus awarded Finalist for Contact Centre Experience at the UK National Innovation Awards 2023

Cirrus, a leading provider of cloud contact centre solutions, has been awarded finalist for Contact…

Eleanor Morden

Blog

24 May 2023

What’s next for CX?

We all know first-hand the ramifications of bad customer experience. For the consumer, it can…

Eleanor Morden

Article

10 May 2023

Three trends driving the business wide CX function

Customer experience (CX) can make or break a company. With scrutiny coming from both consumers…

Eleanor Morden

Article

9 May 2023

Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX

This article is featured on UCAdvanced. In today’s fast-paced business environment, delivering exceptional customer experiences…

Eleanor Morden

Article

5 May 2023

The customer experience ‘consumer duty’ pledge

This article is featured on Finacial IT. The Financial Conduct Authority (FCA) introduced a new Consumer…

Eleanor Morden

Article

4 May 2023

Opportunities for Resellers in UK Public Sector

This article is featured on News In The Channel For resellers, the public sector provides a…

Eleanor Morden

Blog

4 May 2023

Three CX trends you can’t afford to ignore: Lessons from the Contact Centre

The CX landscape is evolving faster than ever before. Customers today are expecting more from…

Eleanor Morden

How to Achieve a Fully Omnichannel Contact Centre

Keeping the foundations strong: The state of CX in housing

Balancing The Relationship Between Contact Centre Agents And AI

Cirrus awarded Finalist for Contact Centre Experience at the UK National Innovation Awards 2023

What’s next for CX?

Three trends driving the business wide CX function

Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX

The customer experience ‘consumer duty’ pledge

Opportunities for Resellers in UK Public Sector

Three CX trends you can’t afford to ignore: Lessons from the Contact Centre

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