Skip to main content
  • Pricing
  • Support
  • Careers
  • Contact Us
Hit enter to search or ESC to close
Close Search
Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

search
Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
  • search
Reskilling Contact Centre Agents Ready For Generative AI Article
18 August 2023

Reskilling Contact Centre Agents Ready For Generative AI

This article was featured on HR News. Reskilling Contact Centre Agents Ready For Generative AI…
Eleanor Morden
Five-Nines Reliability in Contact Centres
Achieving Five-Nines Reliability in Contact Centres: Empowering Seamless Customer Interactions Blog
14 August 2023

Achieving Five-Nines Reliability in Contact Centres: Empowering Seamless Customer Interactions

How Contact Centres Can Make Themselves Data Compliant in the Face of AI In customer-centric…
Eleanor Morden
How Contact Centres Can Make Themselves Data Compliant in the Face of AI Article
10 August 2023

How Contact Centres Can Make Themselves Data Compliant in the Face of AI

This article was posted on European Business Review. How Contact Centres Can Make Themselves Data…
Eleanor Morden
How AI will shape the future of travel contact centres Article
8 August 2023

How AI will shape the future of travel contact centres

This article was posted on Travolution How AI will shape the future of travel contact…
Eleanor Morden
A Guide to Agent Assist in Contact Centres Blog
8 August 2023

A Guide to Agent Assist in Contact Centres

Positive customer experiences are the cornerstone of a successful business. A significant reason many companies…
Eleanor Morden
How email went from zero to hero for customer service Blog
7 August 2023

How email went from zero to hero for customer service

Email has become an indispensable communication channel for businesses and customers alike. But it wasn't…
Eleanor Morden
Omni-channel Challenges Facing the Retail Industry Blog
31 July 2023

Omni-channel Challenges Facing the Retail Industry

This is a time of unprecedented changes in retail, where shopping experiences now encompass so…
Eleanor Morden
The Future of CX for Housing Associations
The Future of CX for Housing Associations Blog
24 July 2023

The Future of CX for Housing Associations

In an era where customer experience (CX) is becoming ever more important, housing associations are…
Eleanor Morden
University clearing
University clearing contact centre challenges in 2023 Blog
17 July 2023

University clearing contact centre challenges in 2023

Last year 53,000 students entered University clearing, the most in 10 years. Contact centres are…
Eleanor Morden
ChatGPT in contact centres
ChatGPT Set to Take Centre Stage in Contact Centres Blog
14 July 2023

ChatGPT Set to Take Centre Stage in Contact Centres

If there is one thing business owners need to be acutely aware of, it’s that…
Eleanor Morden
  • Previous
  • 1
  • …
  • 16
  • 17
  • 18
  • 19
  • 20
  • …
  • 29
  • Next

Recent Posts

  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together
  • Five questions to ask before introducing AI into your contact centre
  • Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently
  • Why AI Readiness Is the Biggest CX Challenge of 2026

Archives

Categories

Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

Privacy Policy

Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

Close Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
  • Pricing
  • Support
  • Careers
  • Contact Us