Blog - Cirrus

Blog

25 September 2023

Key Contact Centre Performance Metrics and KPIs with AI

In a contact centre, performance metrics and key performance indicators (KPIs) play a crucial role.…

Eleanor Morden

AI-Enabled Customer Service Best Practices

Blog

22 September 2023

The Promise and Pitfalls of AI-Enabled Customer Care

Click here to see this post as an infographic. There are both immense potential and…

Eleanor Morden

Blog

21 September 2023

Here’s why blended contact centre solutions are replacing siloed outbound contact centres

The traditional contact centre model is at a crossroads, facing challenges that demand innovative solutions.…

Eleanor Morden

Blog

15 September 2023

AI virtual agents: Your customer service cost-cutting companions

In today’s business landscape, every penny counts, and one of the most substantial expenses for…

Eleanor Morden

Blog

15 September 2023

Conversational IVR: Your customer service swiss army knife

In recent years, contact centres have witnessed an unprecedented surge in inbound call volumes. This…

Eleanor Morden

Blog

11 September 2023

What is the benefit of AI-conversation analytics in the contact centre

Customer expectations are always changing, and these days, staying ahead means more than just meeting…

Eleanor Morden

Blog

7 September 2023

Retail customer experience trends in 2023: Embracing the revolution

As customer care managers and directors in the retail customer experience space, staying up to…

Eleanor Morden

Blog

6 September 2023

Social media customer service: Going beyond the ‘Like’ button

Social media customer service has exploded. Research shows that around 60% of consumers now use…

Eleanor Morden

Blog

4 September 2023

Best Practice Contact Centre Management Tips for the Finance Industry

In the dynamic realm of the finance industry, achieving customer satisfaction is paramount for reaping…

Eleanor Morden

News

4 September 2023

Cirrus Demonstrates Business Strength with Noteworthy Refinancing Backed by Natwest

Cirrus, the UK’s leading AI-Contact-Centre-as-a-Service software and solutions provider, has secured significant debt refinancing with…

Eleanor Morden

Key Contact Centre Performance Metrics and KPIs with AI

The Promise and Pitfalls of AI-Enabled Customer Care

Here’s why blended contact centre solutions are replacing siloed outbound contact centres

AI virtual agents: Your customer service cost-cutting companions

Conversational IVR: Your customer service swiss army knife

What is the benefit of AI-conversation analytics in the contact centre

Retail customer experience trends in 2023: Embracing the revolution

Cirrus Demonstrates Business Strength with Noteworthy Refinancing Backed by Natwest

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