Blog - Cirrus

Blog

4 July 2025

Built like an F1 team: The future of contact centres

This weekend, the roar of engines returns to Silverstone for the 2025 British Grand Prix. As Lewis Hamilton makes his first home appearance in Ferrari red, and Lando Norris aims…

Joseph Murfin

Blog

20 June 2025

Like Clarkson’s Farm, but with call queues: budgeting for the unexpected

Every contact centre starts the year with a plan. Forecasts, volumes, staffing models, software costs—it’s…

Joseph Murfin

Blog

19 June 2025

You’re sitting on gold: why retail contact centres don’t need more data

The shopper tried a few times to get the promo code to work — refreshing…

Joseph Murfin

Blog

18 June 2025

Digital doesn’t mean distant: how empathy powers the best customer experiences

You’re tired, it’s rush hour and you just need to buy dinner and get home.…

Joseph Murfin

Blog

10 June 2025

The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds

In 2016, Leicester City did what most thought was impossible. They won the Premier League—not…

Joseph Murfin

Article

10 June 2025

The Silent Dropout Risk Universities Can’t Ignore

This article was first published on 9th June 2025: https://www.fenews.co.uk/fe-voices/the-silent-dropout-risk-universities-cant-ignore/ University should be one of the most…

Joseph Murfin