Blog Archives

Blog

18 April 2023

Become contact centre code breakers with data analytics

Do you remember playing the logic game Mastermind as a child? In the game, a…

Eleanor Morden

Blog

31 March 2023

University Clearing made easy with Cirrus’ Cloud-based Solution

As the annual university clearing process approaches in the UK, it's time for institutions to…

Eleanor Morden

Blog

14 March 2023

Change here for quality customer service

When did you last use the London Underground? For many of us, this involves checking…

Eleanor Morden

Blog

24 February 2023

Let’s play Contact Centre Top Trumps

In the game of Top Trumps, categories are compared to see who comes up Top…

Eleanor Morden

Blog

23 February 2023

Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy

More calls, more channels, more complexity, more stress. A recent study indicates more than half…

Eleanor Morden

Blog

17 January 2023

Meet the Team: Paul Barclay, Chief Operating Officer

Paul is a career customer operations and service specialist with extensive B2B/B2C leadership experience across…

Eleanor Morden

Blog

15 December 2022

Contact centre agents are key to a successful Christmas and a productive New Year

The Christmas season has arrived, and as presents are ordered and events planned, the hectic…

Eleanor Morden

Blog

27 September 2022

The days of customer service being a ‘nice-to-have’ are long gone

Steve Miller, head of customer success at Cirrus, says mixing the latest technologies with effective…

Eleanor Morden

Contact Centres: Five common mistakes and how to fix them

Blog

8 September 2022

Contact Centres: Five common mistakes and how to fix them

Since being coined in 2012, ‘digital transformation’ has become an umbrella term for the boundless…

Eleanor Morden

Make A Difference days and ESG at Cirrus

Blog

13 July 2022

Make A Difference days and ESG at Cirrus

Here at Cirrus, our culture embraces Corporate Social Responsibility. In 2020, the company won the…

Eleanor Morden

Blog

Become contact centre code breakers with data analytics

University Clearing made easy with Cirrus’ Cloud-based Solution

Change here for quality customer service

Let’s play Contact Centre Top Trumps

Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy

Meet the Team: Paul Barclay, Chief Operating Officer

Contact centre agents are key to a successful Christmas and a productive New Year

The days of customer service being a ‘nice-to-have’ are long gone

Contact Centres: Five common mistakes and how to fix them

Make A Difference days and ESG at Cirrus

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