Eleanor Morden, Author at Cirrus Contact Centre Solutions (CCaaS)

Cirrus awarded Royal Warrant for services to the Royal Household

Blog

5 May 2022

Cirrus awarded Royal Warrant for services to the Royal Household

From the very beginning, Cirrus’ mantra has been about providing a seamless and engaging customer…

Eleanor Morden

Best Omni-Channel Contact Centre Solutions Provider Corporate Excellence Awards 2021

Blog

15 March 2022

Cirrus won Best Omni-Channel Contact Centre Solutions Provider

Ever since the company’s launch, the Cirrus team has been working tirelessly to build a…

Eleanor Morden

News

28 February 2022

Cirrus appoints Steve Miller as its first Head of Customer Success

Cirrus, the market leader in cloud contact centre solutions, has announced the appointment of Steve…

Eleanor Morden

A CEO's perspective on the evolving contact centre market

Blog

5 January 2022

A CEO’s perspective on the evolving contact centre market

Throughout my career I’ve been fortunate to build and use some fantastically innovative technology, but…

Eleanor Morden

Improving charity contact centre call response

Blog

13 December 2021

Improving charity contact centre call response

Charities face several unique challenges that must be tackled head-on to meet the demands placed…

Eleanor Morden

Cirrus says AI will boost agents rather than replace them, Podcast

Article

9 December 2021

Cirrus says AI will boost agents rather than replace them, Podcast

Cirrus says AI will boost agents rather than replace them, Podcast AI has not been…

Eleanor Morden

Blog

30 November 2021

It’s the people that are important, not the products – Why Cirrus is putting agents first

It has undoubtedly been a difficult 18 months for everyone, which is why we are…

Eleanor Morden

94% of contact centre agents say artificial intelligence will support them in their roles

Article

30 November 2021

94% of contact centre agents say artificial intelligence will support them in their roles

Cirrus research reveals positive frontline attitudes to new technology in the contact centre The overwhelming…

Eleanor Morden

Cirrus named best contact centre vendor at this year’s comms business awards

News

24 September 2021

Cirrus named best contact centre vendor at this year’s comms business awards

We’re delighted to announce that we have won the Comms Business Award for ‘Best Contact…

Eleanor Morden

Mind The Demand Gap- A 4 step approach to improving CX for charities

Blog

8 September 2021

Mind The Demand Gap- A 4 step approach to improving CX for charities

Not-for-profit organisations face several unique challenges that must be tackled head-on to meet the demands…

Eleanor Morden

Eleanor Morden

Cirrus awarded Royal Warrant for services to the Royal Household

Cirrus won Best Omni-Channel Contact Centre Solutions Provider

Cirrus appoints Steve Miller as its first Head of Customer Success

A CEO’s perspective on the evolving contact centre market

Improving charity contact centre call response

Cirrus says AI will boost agents rather than replace them, Podcast

It’s the people that are important, not the products – Why Cirrus is putting agents first

94% of contact centre agents say artificial intelligence will support them in their roles

Cirrus named best contact centre vendor at this year’s comms business awards

Mind The Demand Gap- A 4 step approach to improving CX for charities

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