Eleanor Morden, Author at Cirrus Contact Centre Solutions (CCaaS)

Blog

4 December 2023

10 Use Cases for Generative AI in Customer Service

Imagine a world where customers receive personalised responses instantaneously, support tickets are categorised automatically and…

Eleanor Morden

Blog

30 November 2023

The top 6 contact centre trends for 2024

In 2023, the worldwide market for contact centres was valued at approximately USD 25.8 billion.…

Eleanor Morden

Blog

30 November 2023

Cirrus People: Meet Dan Lloyd, Channel Director

Meet Dan Lloyd, our Channel Director at Cirrus. With over two decades in the contact…

Eleanor Morden

News

28 November 2023

Cirrus Contact Centre Solutions Announces Daniel Lloyd as New Channel Director

– Cirrus, a leading provider of contact centre solutions, is pleased to announce the promotion…

Eleanor Morden

Blog

27 November 2023

The Evolution of Remote Contact Centres

The post-pandemic era has been a definitive turning point for businesses, underlining the vital role…

Eleanor Morden

Blog

22 November 2023

Outbound Contact Done Right: Everything You Need To Know

Outbound contact remains vital for companies today across teams like sales, service, and support. Engaging…

Eleanor Morden

Blog

21 November 2023

Using Sentiment Analysis to Understand Customer Emotions in Contact Centres

In today's fiercely competitive consumer markets, an overwhelming 85% of companies now view customer experience…

Eleanor Morden

contact centre solutions for Black Friday

Blog

20 November 2023

How Contact Centres Can Be More Successful on Black Friday

Retailers worldwide mark it as the year's most significant sales event. Online and in-person shoppers…

Eleanor Morden

Blog

20 November 2023

The 4 Most Common Types of Outbound Diallers Explained

So, you've got a contact centre, and you're looking to supercharge your outbound calling game.…

Eleanor Morden

Blog

14 November 2023

How an Identity Layer Connects Your Contact Centre for Seamless Experiences

Providing seamless, personalised customer experiences is crucial for contact centres today. However, siloed systems and…

Eleanor Morden

Eleanor Morden

10 Use Cases for Generative AI in Customer Service

The top 6 contact centre trends for 2024

Cirrus People: Meet Dan Lloyd, Channel Director

Cirrus Contact Centre Solutions Announces Daniel Lloyd as New Channel Director

The Evolution of Remote Contact Centres

Using Sentiment Analysis to Understand Customer Emotions in Contact Centres

The 4 Most Common Types of Outbound Diallers Explained

How an Identity Layer Connects Your Contact Centre for Seamless Experiences

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