vivio Archives

News

30 June 2021

RNIB selects Cirrus contact centre solution to support blind and partially sighted agents

Cirrus cloud contact centre as a service (CCaaS) with accessibility functionality developed in partnership with…

Eleanor Morden

Cirrus partners with Vivio to provide integrated cloud contact centre services

News

31 March 2021

Cirrus partners with Vivio to provide integrated cloud contact centre services

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an…

Eleanor Morden

The case for SMS as a channel in your contact centre

Blog

31 August 2018

The case for SMS as a channel in your contact centre

We spend ‘hours’ on our smartphones texting every day, so why aren’t contact centres leveraging…

Eleanor Morden

Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?

Blog

8 August 2018

Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?

Artificial Intelligence (AI) plays an instrumental role in the evolution of customer service and the…

Eleanor Morden

Are your customers truly at the heart of everything you do with omni-channel?

Blog

18 July 2018

Are your customers truly at the heart of everything you do with omni-channel?

Are you really addressing customer experience in the contact centre? Are you matching all the…

Eleanor Morden

How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?

Blog

2 July 2018

How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?

How we interact with customers has changed significantly over the past decade and looks set…

Eleanor Morden

Blog

9 March 2018

Function defines form

In a previous post, we looked at what was driving adoption of cloud contact centre…

Eleanor Morden

Blog

23 February 2018

What’s driving cloud adoption in 2018?

When it comes to cloud adoption, the reasons for and against have varied widely over…

Eleanor Morden

Blog

12 December 2017

4 ways to utilise webchat to enhance the customer experience (CX)

As the internet has now become part of our day-to-day lives we have all noticed…

Eleanor Morden

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