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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Cirrus Releases Game-Changing Upgrade To Their Contact Centre Platform News
26 September 2023

Cirrus Releases Game-Changing Upgrade To Their Contact Centre Platform

Cirrus Releases Game-Changing Upgrade To Their Contact Centre Platform 1 September 2023 Cirrus, the leading…
Eleanor Morden
AI for contact centre metrics
Key Contact Centre Performance Metrics and KPIs with AI Blog
25 September 2023

Key Contact Centre Performance Metrics and KPIs with AI

In a contact centre, performance metrics and key performance indicators (KPIs) play a crucial role.…
Eleanor Morden
AI-Enabled Customer Service Best Practices
The Promise and Pitfalls of AI-Enabled Customer Care Blog
22 September 2023

The Promise and Pitfalls of AI-Enabled Customer Care

Click here to see this post as an infographic. There are both immense potential and…
Eleanor Morden
Blended contact centre blog
Here’s why blended contact centre solutions are replacing siloed outbound contact centres Blog
21 September 2023

Here’s why blended contact centre solutions are replacing siloed outbound contact centres

The traditional contact centre model is at a crossroads, facing challenges that demand innovative solutions.…
Eleanor Morden
AI virtual agents: Your customer service cost-cutting companions Blog
15 September 2023

AI virtual agents: Your customer service cost-cutting companions

In today’s business landscape, every penny counts, and one of the most substantial expenses for…
Eleanor Morden
Conversational IVR
Conversational IVR: Your customer service swiss army knife Blog
15 September 2023

Conversational IVR: Your customer service swiss army knife

In recent years, contact centres have witnessed an unprecedented surge in inbound call volumes. This…
Eleanor Morden
AI-powered conversation analytics
What is the benefit of AI-conversation analytics in the contact centre Blog
11 September 2023

What is the benefit of AI-conversation analytics in the contact centre

Customer expectations are always changing, and these days, staying ahead means more than just meeting…
Eleanor Morden
retail customer experience
Retail customer experience trends in 2023: Embracing the revolution Blog
7 September 2023

Retail customer experience trends in 2023: Embracing the revolution

As customer care managers and directors in the retail customer experience space, staying up to…
Eleanor Morden
social media customer service
Social media customer service: Going beyond the ‘Like’ button Blog
6 September 2023

Social media customer service: Going beyond the ‘Like’ button

Social media customer service has exploded. Research shows that around 60% of consumers now use…
Eleanor Morden
Finance Contact Centre Management
Best Practice Contact Centre Management Tips for the Finance Industry Blog
4 September 2023

Best Practice Contact Centre Management Tips for the Finance Industry

In the dynamic realm of the finance industry, achieving customer satisfaction is paramount for reaping…
Eleanor Morden
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Recent Posts

  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother
  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

Privacy Policy

Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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