Skip to main content
  • Pricing
  • Support
  • Careers
  • Contact Us
Hit enter to search or ESC to close
Close Search
Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

search
Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
  • search
Blended contact centre blog
Here’s why blended contact centre solutions are replacing siloed outbound contact centres Blog
21 September 2023

Here’s why blended contact centre solutions are replacing siloed outbound contact centres

The traditional contact centre model is at a crossroads, facing challenges that demand innovative solutions.…
Eleanor Morden
AI virtual agents: Your customer service cost-cutting companions Blog
15 September 2023

AI virtual agents: Your customer service cost-cutting companions

In today’s business landscape, every penny counts, and one of the most substantial expenses for…
Eleanor Morden
Conversational IVR
Conversational IVR: Your customer service swiss army knife Blog
15 September 2023

Conversational IVR: Your customer service swiss army knife

In recent years, contact centres have witnessed an unprecedented surge in inbound call volumes. This…
Eleanor Morden
AI-powered conversation analytics
What is the benefit of AI-conversation analytics in the contact centre Blog
11 September 2023

What is the benefit of AI-conversation analytics in the contact centre

Customer expectations are always changing, and these days, staying ahead means more than just meeting…
Eleanor Morden
retail customer experience
Retail customer experience trends in 2023: Embracing the revolution Blog
7 September 2023

Retail customer experience trends in 2023: Embracing the revolution

As customer care managers and directors in the retail customer experience space, staying up to…
Eleanor Morden
social media customer service
Social media customer service: Going beyond the ‘Like’ button Blog
6 September 2023

Social media customer service: Going beyond the ‘Like’ button

Social media customer service has exploded. Research shows that around 60% of consumers now use…
Eleanor Morden
Finance Contact Centre Management
Best Practice Contact Centre Management Tips for the Finance Industry Blog
4 September 2023

Best Practice Contact Centre Management Tips for the Finance Industry

In the dynamic realm of the finance industry, achieving customer satisfaction is paramount for reaping…
Eleanor Morden
Refinancing
Cirrus Demonstrates Business Strength with Noteworthy Refinancing Backed by Natwest News
4 September 2023

Cirrus Demonstrates Business Strength with Noteworthy Refinancing Backed by Natwest

Cirrus, the UK’s leading AI-Contact-Centre-as-a-Service software and solutions provider, has secured significant debt refinancing with…
Eleanor Morden
Changing Contact Centre Providers
Why Change is Good – Changing Contact Centre Providers Could Be Key to Improved CX Blog
28 August 2023

Why Change is Good – Changing Contact Centre Providers Could Be Key to Improved CX

Why Change is Good - Changing Contact Centre Providers Could Be Key to Improved CX…
Eleanor Morden
Unlocking the ROI of CX: 2023 Guide Blog
18 August 2023

Unlocking the ROI of CX: 2023 Guide

Unlocking the ROI of CX: 2023 Guide Return on investment (ROI) is a key metric…
Eleanor Morden
  • Previous
  • 1
  • …
  • 15
  • 16
  • 17
  • 18
  • 19
  • …
  • 29
  • Next

Recent Posts

  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together
  • Five questions to ask before introducing AI into your contact centre
  • Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently
  • Why AI Readiness Is the Biggest CX Challenge of 2026

Archives

Categories

Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

Social: Xlinkedin

Privacy Policy

Postal address
Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

Close Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
  • Pricing
  • Support
  • Careers
  • Contact Us