18 June 2021
When it comes to customer engagement: social housing providers don’t know how lucky they are
When every agent is busy and there is still a growing queue of tenants waiting…
19 May 2021
Every UC needs a CC – teams is no exception
Over 90 per cent of UK businesses are now using teams, enabling colleagues forced apart…
3 February 2021
Why UC and CC integration is pivotal for contact centres
Last year the working world was forced to dramatically change the way we work, with…
6 January 2021
Whisper it quietly: customers don’t care about omnichannel
The Covid-19 pandemic has accelerated transformation within the contact centre. While mid-to-large organisations may have…
4 January 2021
Tired of covid? – Why the pandemic isn’t an excuse any more
The only constant is change – helping businesses to keep pace Recent events have propelled…
15 December 2020
Give contact centre agents the tools to do the job
Give contact centre agents the tools to do the Job and reap the rewards because…
28 October 2020
Desktops, dashboards and human centred design
Why getting the user experience right will protect your investment in tech and keep agents…
9 September 2020
Artificial Intelligence (AI) empowers contact centre employees
"To win in the marketplace you must first win in the workplace.” - Doug Conant,…
29 August 2020
Social media – joining the dots
Social engagement should be number one on your brand agenda! “You cannot buy engagement. You have…
27 August 2020
Email – the channel that time forgot
"I have always used e-mail to the greatest extent possible." - Ray Tomlinson (creator of…
