23 February 2023
Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy
More calls, more channels, more complexity, more stress. A recent study indicates more than half…
17 January 2023
Meet the Team: Paul Barclay, Chief Operating Officer
Paul is a career customer operations and service specialist with extensive B2B/B2C leadership experience across…
27 September 2022
The days of customer service being a ‘nice-to-have’ are long gone
Steve Miller, head of customer success at Cirrus, says mixing the latest technologies with effective…
8 September 2022
Contact Centres: Five common mistakes and how to fix them
Since being coined in 2012, ‘digital transformation’ has become an umbrella term for the boundless…
13 July 2022
Make A Difference days and ESG at Cirrus
Here at Cirrus, our culture embraces Corporate Social Responsibility. In 2020, the company won the…
7 July 2022
#ContactCentreHeroes turns 1!
One year ago this week, Cirrus launched the Contact Centre Heroes campaign – an initiative…
5 January 2022
A CEO’s perspective on the evolving contact centre market
Throughout my career I’ve been fortunate to build and use some fantastically innovative technology, but…
13 December 2021
Improving charity contact centre call response
Charities face several unique challenges that must be tackled head-on to meet the demands placed…
30 November 2021
It’s the people that are important, not the products – Why Cirrus is putting agents first
It has undoubtedly been a difficult 18 months for everyone, which is why we are…
8 September 2021
Mind The Demand Gap- A 4 step approach to improving CX for charities
Not-for-profit organisations face several unique challenges that must be tackled head-on to meet the demands…
9 July 2021
Celebrating Contact Centre Heroes!
Customer service agents are the backbone of any successful business. They work tirelessly behind the…
