10 September 2018
Winning with AI – a glimpse into the retail banking industry
Bank branches have seen a modest decline over the past few years, thanks to the…
31 August 2018
The case for SMS as a channel in your contact centre
We spend ‘hours’ on our smartphones texting every day, so why aren’t contact centres leveraging…
8 August 2018
Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?
Artificial Intelligence (AI) plays an instrumental role in the evolution of customer service and the…
2 July 2018
How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?
How we interact with customers has changed significantly over the past decade and looks set…
6 April 2018
How to choose a cloud contact centre vendor
Cloud-based solutions are becoming the technology of choice for a wide range of contact centre…
9 March 2018
Function defines form
In a previous post, we looked at what was driving adoption of cloud contact centre…
23 February 2018
What’s driving cloud adoption in 2018?
When it comes to cloud adoption, the reasons for and against have varied widely over…
12 December 2017
4 ways to utilise webchat to enhance the customer experience (CX)
As the internet has now become part of our day-to-day lives we have all noticed…
