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This article was first published on Retail Sector on 2 September 2024. Customer experience (CX)…

This interview was first published on Call and Contact Centre Expo on 2 August. Whilst…

This article was first published on Marketing Tech News on 4th July. In the past,…

This article was first published on Contact Centre Monthly on 4 July 2024. Picture this:…

This article was first published in: Have you heard about Language Processing Units (LPUs) yet?…

This article was first published in 30 May 2024 on: https://www.intelligentsourcing.net/ The perception of outsourcing…

This article was first published on CX Today on 18th April 2024. Standfirst: Unpack a…

Citizens' experience with public services greatly influences their views of the government's efficiency and trustworthiness.…