Eleanor Morden, Author at Cirrus Contact Centre Solutions (CCaaS)

Blog

8 January 2024

Outbound Contact Centres: Evolving, Not Extinct!

Not too long ago, outbound calling was considered a necessary evil. Customers cringed at the…

Eleanor Morden

Blog

4 January 2024

Why Large Language Models are the driving force behind exceptional customer experiences

Customer experience is at the heart of every successful business. In today's world, customers expect…

Eleanor Morden

News

3 January 2024

Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership

Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned…

Eleanor Morden

Article

3 January 2024

7 AI Adoption Challenges Contact Centres Face (And How to Overcome Them!)

This article was first published on Business Matters on 19 December 2023. Artificial Intelligence (AI)…

Eleanor Morden

Blog

2 January 2024

50 Contact Centre Statistics That Will Make the Industry Shine in 2024

As we enter 2024, the contact centre industry continues to evolve rapidly, driven by technological…

Eleanor Morden

Blog

2 January 2024

Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management

The article highlights the importance of AI in modernising contact centres, not just for operational…

Eleanor Morden

Blog

14 December 2023

13 Statistics Proving Positive Agent Experiences Improve Customer Service

Delivering great customer service hinges on empowering contact centre agents. Here are 13 stats showing…

Eleanor Morden

Blog

12 December 2023

Solving 5 Common Call Centre Challenges in 2024

Running a call centre is no walk in the park, and in 2024, challenges continue…

Eleanor Morden

Blog

11 December 2023

The Dawn of The Large Language Model Era and Impact on Customer Service

Customer service has come a long way from the days of flickering switchboards and patchy…

Eleanor Morden

omni-channel vs multichannel contact centres

Blog

5 December 2023

What’s the difference between omni-channel and multi-channel?

Are you running an omni-channel or multichannel contact centre? This crucial distinction has a major…

Eleanor Morden

Eleanor Morden

Outbound Contact Centres: Evolving, Not Extinct!

Why Large Language Models are the driving force behind exceptional customer experiences

Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership

7 AI Adoption Challenges Contact Centres Face (And How to Overcome Them!)

Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management

13 Statistics Proving Positive Agent Experiences Improve Customer Service

Solving 5 Common Call Centre Challenges in 2024

The Dawn of The Large Language Model Era and Impact on Customer Service

What’s the difference between omni-channel and multi-channel?

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