Eleanor Morden, Author at Cirrus Contact Centre Solutions (CCaaS)

Article

1 March 2024

How technology and talent can deliver intelligent CX in 2024

This article was first published on EngageCustomer on 15 February 2024. Wouldn’t it be nice…

Eleanor Morden

Blog

28 February 2024

The CX benefits of a single pane-of-glass (SPoG)

As your organisation grows, so does the complexity of your systems—software apps, databases, cloud services,…

Eleanor Morden

Business Case for AI in Customer Service

Blog

26 February 2024

How to create a business case for investing in AI for your contact centre

If you work in customer service, the trend is clear: contact centres are evolving to…

Eleanor Morden

knowledge management for contact centres

Blog

21 February 2024

Knowledge is Power: Equip Your Agents for Success

Providing prompt, accurate solutions is essential for any successful contact centre. But how can your…

Eleanor Morden

Blog

19 February 2024

5 Contact Centre Challenges and How to Solve Them

Running a contact centre can be challenging. Customers expect quick resolution and employees want a…

Eleanor Morden

Blog

14 February 2024

The Three Types of Contact Centre Platforms (and Which Is Best for You!)

Welcome to the world of contact centres, where choosing the right solution can feel like…

Eleanor Morden

News

13 February 2024

Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys

FOR IMMEDIATE RELEASE - 8 February 2024 Cirrus Partners with Redcentric to Deliver Advanced Contact…

Eleanor Morden

Blog

13 February 2024

How to boost contact centre agent engagement for higher productivity

Many companies realise that happy, engaged employees lead to better customer experiences. So they make…

Eleanor Morden

Blog

12 February 2024

How to Develop Empathy-Centric Customer Service in Contact Centres

In today's instant-answer world, taking time to truly understand someone’s perspective may seem old-fashioned or…

Eleanor Morden

AI for contact center employee wellbeing

Blog

7 February 2024

Contact Centres Get an Agent Wellness Upgrade

Working in a contact centre can be a high-pressure job. Employees spend hours on the…

Eleanor Morden

Eleanor Morden

How technology and talent can deliver intelligent CX in 2024

The CX benefits of a single pane-of-glass (SPoG)

How to create a business case for investing in AI for your contact centre

Knowledge is Power: Equip Your Agents for Success

5 Contact Centre Challenges and How to Solve Them

Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys

How to boost contact centre agent engagement for higher productivity

How to Develop Empathy-Centric Customer Service in Contact Centres

Contact Centres Get an Agent Wellness Upgrade

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