Eleanor Morden, Author at Cirrus Contact Centre Solutions (CCaaS)

Banishing poor customer experience - getting omni right!

Blog

29 November 2018

Banishing poor customer experience – getting omni right!

We have all had our fair share of bad call-centre experiences. There’s an expectation and…

Eleanor Morden

Winning with AI - a glimpse into the retail banking industry

Blog

10 September 2018

Winning with AI – a glimpse into the retail banking industry

Bank branches have seen a modest decline over the past few years, thanks to the…

Eleanor Morden

The case for SMS as a channel in your contact centre

Blog

31 August 2018

The case for SMS as a channel in your contact centre

We spend ‘hours’ on our smartphones texting every day, so why aren’t contact centres leveraging…

Eleanor Morden

Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?

Blog

8 August 2018

Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?

Artificial Intelligence (AI) plays an instrumental role in the evolution of customer service and the…

Eleanor Morden

News

27 July 2018

Cirrus achieves g-cloud 10 supplier status

Cirrus, an award-winning provider of omni-channel cloud Contact Centre Solutions (CCaaS) and IPT telephony, achieves…

Eleanor Morden

Are your customers truly at the heart of everything you do with omni-channel?

Blog

18 July 2018

Are your customers truly at the heart of everything you do with omni-channel?

Are you really addressing customer experience in the contact centre? Are you matching all the…

Eleanor Morden

How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?

Blog

2 July 2018

How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?

How we interact with customers has changed significantly over the past decade and looks set…

Eleanor Morden

Blog

27 April 2018

How to assess ROI from your cloud contact centre solution

Choosing to invest in any transformative technology is never just a matter of comparing features…

Eleanor Morden

Omni-channel contact centre solution explained

Blog

13 April 2018

What’s Stopping You Moving Your Contact Centre to the Cloud?

A recent Contact Babel review of businesses that have adopted cloud contact centre technologies over…

Eleanor Morden

How to choose a cloud contact centre vendor

Blog

6 April 2018

How to choose a cloud contact centre vendor

Cloud-based solutions are becoming the technology of choice for a wide range of contact centre…

Eleanor Morden

Eleanor Morden

Banishing poor customer experience – getting omni right!

Winning with AI – a glimpse into the retail banking industry

Cirrus achieves g-cloud 10 supplier status

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