Eleanor Morden, Author at Cirrus Contact Centre Solutions (CCaaS)

Secure Digital Payments A Look into the Future

Blog

25 October 2023

Secure Digital Payments: A Look into the Future

Imagine a world where physical money is a thing of the past, and making payments…

Eleanor Morden

Blog

24 October 2023

4 Simple Steps to Merge AI and Agent Engagement to Boost Agent Satisfaction

Agent attrition is a massive pain point for contact centres, with annual turnover exceeding 30%…

Eleanor Morden

Blog

23 October 2023

C-Suite Perspectives on AI in Customer Service: New Industry Report Unveils Trends

Artificial intelligence (AI) is transforming customer service, but how confident are top executives in its…

Eleanor Morden

Blog

18 October 2023

Mastering Quality Management in Contact Centres

Quality management is a critical aspect of any contact centre's success. Whether it's providing exceptional…

Eleanor Morden

Blog

16 October 2023

Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices

Making a great sandwich takes skill and the right ingredients. From perfectly ripe tomatoes to…

Eleanor Morden

Blog

11 October 2023

Screen Pops: The Underrated Tool Your Agents Need Now

The phone rings. An agent scrambles to answer. "Hello, how can I help you today?"…

Eleanor Morden

Blog

4 October 2023

4 Tips to stay ahead in customer engagement with SMS

One of the most effective methods to engage your customers and boost customer engagement is…

Eleanor Morden

Blog

4 October 2023

AI is turning BPO’s into efficiency powerhouses

Embracing digital transformation is no longer an option but a necessity for most businesses. One…

Eleanor Morden

Knowledge Management for Customer Service

Blog

4 October 2023

Knowledge Management: The Secret Sauce to Customer Satisfaction

Delivering exceptional customer service is now a competitive imperative for companies rather than a nice-to-have.…

Eleanor Morden

Article

29 September 2023

How AI can help financial services organisations deliver personalised experiences

This article was featured on World Financial Review. With technological advances accelerating incredibly rapidly, artificial…

Eleanor Morden

Eleanor Morden

Secure Digital Payments: A Look into the Future

4 Simple Steps to Merge AI and Agent Engagement to Boost Agent Satisfaction

C-Suite Perspectives on AI in Customer Service: New Industry Report Unveils Trends

Mastering Quality Management in Contact Centres

Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices

Screen Pops: The Underrated Tool Your Agents Need Now

AI is turning BPO’s into efficiency powerhouses

Knowledge Management: The Secret Sauce to Customer Satisfaction

How AI can help financial services organisations deliver personalised experiences

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