Virtual Agents Archives

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20 November 2023

Retailers worldwide mark it as the year's most significant sales event. Online and in-person shoppers…

Eleanor Morden

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24 October 2023

Agent attrition is a massive pain point for contact centres, with annual turnover exceeding 30%…

Eleanor Morden

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4 October 2023

Embracing digital transformation is no longer an option but a necessity for most businesses. One…

Eleanor Morden

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15 September 2023

In today’s business landscape, every penny counts, and one of the most substantial expenses for…

Eleanor Morden

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