trends Archives

Blog

15 January 2024

11 Customer Service Trends to Delight Customers in 2024

Stale scones and lukewarm tea – that’s what often passes for customer service these days.…

Eleanor Morden

Blog

2 January 2024

50 Contact Centre Statistics That Will Make the Industry Shine in 2024

As we enter 2024, the contact centre industry continues to evolve rapidly, driven by technological…

Eleanor Morden

Blog

29 September 2023

Contact Centre Best Practices for Workforce Engagement

Imagine a bustling restaurant where the chefs are not just skilled but deeply passionate about…

Eleanor Morden

Blog

7 September 2023

Retail customer experience trends in 2023: Embracing the revolution

As customer care managers and directors in the retail customer experience space, staying up to…

Eleanor Morden

Blog

28 August 2023

Why Change is Good – Changing Contact Centre Providers Could Be Key to Improved CX

Why Change is Good - Changing Contact Centre Providers Could Be Key to Improved CX…

Eleanor Morden

Blog

18 August 2023

Unlocking the ROI of CX: 2023 Guide

Unlocking the ROI of CX: 2023 Guide Return on investment (ROI) is a key metric…

Eleanor Morden

Article

8 August 2023

How AI will shape the future of travel contact centres

This article was posted on Travolution How AI will shape the future of travel contact…

Eleanor Morden

Blog

31 July 2023

Omni-channel Challenges Facing the Retail Industry

This is a time of unprecedented changes in retail, where shopping experiences now encompass so…

Eleanor Morden

Blog

3 July 2023

The impact of industrial action on CX – an agent’s perspective

The CX industry has had a challenging few months in the face of substantial industrial…

Eleanor Morden

Article

20 June 2023

How to Calculate the True ROI of CX

This article is featured on CX Today. Intuitive contact centre strategies influence business revenue…

Eleanor Morden

trends

11 Customer Service Trends to Delight Customers in 2024

Contact Centre Best Practices for Workforce Engagement

Retail customer experience trends in 2023: Embracing the revolution

Unlocking the ROI of CX: 2023 Guide

How AI will shape the future of travel contact centres

Omni-channel Challenges Facing the Retail Industry

The impact of industrial action on CX – an agent’s perspective

How to Calculate the True ROI of CX

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