Sentiment analysis Archives - Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

contact centre agent stress management

Blog

2 January 2024

Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management

The article highlights the importance of AI in modernising contact centres, not just for operational…

Eleanor Morden

sentiment analysis in contact centres

Blog

21 November 2023

Using Sentiment Analysis to Understand Customer Emotions in Contact Centres

In today's fiercely competitive consumer markets, an overwhelming 85% of companies now view customer experience…

Eleanor Morden