Omni-Channel Archives

Blog

15 September 2023

AI virtual agents: Your customer service cost-cutting companions

In today’s business landscape, every penny counts, and one of the most substantial expenses for…

Eleanor Morden

Blog

6 September 2023

Social media customer service: Going beyond the ‘Like’ button

Social media customer service has exploded. Research shows that around 60% of consumers now use…

Eleanor Morden

Blog

7 August 2023

How email went from zero to hero for customer service

Email has become an indispensable communication channel for businesses and customers alike. But it wasn't…

Eleanor Morden

Blog

31 July 2023

Omni-channel Challenges Facing the Retail Industry

This is a time of unprecedented changes in retail, where shopping experiences now encompass so…

Eleanor Morden

Article

29 June 2023

Why Can’t Contact Centres Get Omnichannel Right?

This article is featured on CX Today. For over a decade, omnichannel has been…

Eleanor Morden

Article

23 June 2023

Top 5 Reasons to Buy Self Service Solutions In 2023

This article is featured on CX Today. Consumers are increasingly demanding more autonomy, faster…

Eleanor Morden

Article

19 June 2023

How to Achieve a Fully Omnichannel Contact Centre

This article is featured on CX Today. The concept of an “omnichannel contact centre”…

Eleanor Morden

Article

10 May 2023

Three trends driving the business wide CX function

Customer experience (CX) can make or break a company. With scrutiny coming from both consumers…

Eleanor Morden

Blog

24 February 2023

Let’s play Contact Centre Top Trumps

In the game of Top Trumps, categories are compared to see who comes up Top…

Eleanor Morden

Best Omni-Channel Contact Centre Solutions Provider Corporate Excellence Awards 2021

Blog

15 March 2022

Cirrus won Best Omni-Channel Contact Centre Solutions Provider

Ever since the company’s launch, the Cirrus team has been working tirelessly to build a…

Eleanor Morden

Omni-Channel

AI virtual agents: Your customer service cost-cutting companions

How email went from zero to hero for customer service

Omni-channel Challenges Facing the Retail Industry

Why Can’t Contact Centres Get Omnichannel Right?

Top 5 Reasons to Buy Self Service Solutions In 2023

How to Achieve a Fully Omnichannel Contact Centre

Three trends driving the business wide CX function

Let’s play Contact Centre Top Trumps

Cirrus won Best Omni-Channel Contact Centre Solutions Provider

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