generative AI Archives

Blog

18 November 2024

How to Devise an AI Adoption Strategy for Your Contact Centre

Artificial intelligence (AI). It sounds good. It often looks good. But is it truly trusted…

Joseph Murfin

Blog

24 October 2024

Here’s What’s Next for Citizen Engagement

Public sector organisations are constantly under pressure: shrinking budgets, higher citizen expectations, and demands for…

Joseph Murfin

Blog

16 April 2024

Why Your Next Customer Service Hero Might Be a Bot (And Why That’s Great!)

The world of contact centres is undergoing a seismic shift, reminiscent of a revolution. It’s…

Eleanor Morden

Blog

4 October 2023

AI is turning BPO’s into efficiency powerhouses

Embracing digital transformation is no longer an option but a necessity for most businesses. One…

Eleanor Morden

Article

18 August 2023

Reskilling Contact Centre Agents Ready For Generative AI

This article was featured on HR News. Reskilling Contact Centre Agents Ready For Generative AI…

Eleanor Morden

Blog

14 July 2023

ChatGPT Set to Take Centre Stage in Contact Centres

If there is one thing business owners need to be acutely aware of, it’s that…

Eleanor Morden

Blog

12 July 2023

What Generative-Powered AI Can and Can’t Do for Customer Service

There have been some fascinating developments in the world of customer service and contact centres…

Eleanor Morden

Article

5 July 2023

Getting Started with Generative AI In the Contact Centre

This article is featured on CX Today. Generative AI promised to provide the spark…

Eleanor Morden

Blog

27 June 2023

Contact Centres Are Not Ready for Generative AI

Contact centres are the lifeblood of many businesses. They provide an essential service for customers,…

Eleanor Morden

generative AI

How to Devise an AI Adoption Strategy for Your Contact Centre

Here’s What’s Next for Citizen Engagement

Why Your Next Customer Service Hero Might Be a Bot (And Why That’s Great!)

AI is turning BPO’s into efficiency powerhouses

Reskilling Contact Centre Agents Ready For Generative AI

ChatGPT Set to Take Centre Stage in Contact Centres

What Generative-Powered AI Can and Can’t Do for Customer Service

Getting Started with Generative AI In the Contact Centre

Contact Centres Are Not Ready for Generative AI

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