Cirrus contact centre Archives

Blog

18 February 2025

What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions

When it comes to technology - there's plenty on offer for today’s contact centres. But…

Joseph Murfin

Blog

2 January 2025

The impact of returns on customer service: what happens after Christmas?

The presents are unwrapped, the tinsel's been packed away, and now it's time for the…

Joseph Murfin

Blog

13 December 2024

‘Tis the Season for Customer Complaints: How to Handle Holiday Frustrations

"I felt like I was stuck in a holiday version of Groundhog Day. Every time…

Joseph Murfin

Blog

9 December 2024

Celebrating Cirrus’ work in the community across 2024

Doing good and doing business go hand in hand. This philosophy has driven our team…

Joseph Murfin

Blog

29 November 2024

How Do Different Generations Use Customer Service?

Gen Z loves a text chat. Boomers prefer a phone call. And Millennials want answers,…

Joseph Murfin

Blog

18 November 2024

How to Devise an AI Adoption Strategy for Your Contact Centre

Artificial intelligence (AI). It sounds good. It often looks good. But is it truly trusted…

Joseph Murfin

Blog

14 November 2024

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?

The yearly retail spectacle is nearly upon us. Retailers are rubbing their hands at the…

Joseph Murfin

Blog

11 June 2024

How AI Supercharges ROI in Your Contact Centre

Forget robots taking over—AI in contact centres is like handing your agents a superhero cape!…

Eleanor Morden

Workforce Management Challenges for BPOs

Blog

21 May 2024

Workforce Management Challenges for BPOs: Key Strategies for Success

The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue…

Eleanor Morden

Blog

17 May 2024

The Intersection of Contact Centres and Environmental, Social and Governance (ESG)

Any forward-thinking business may be advised to ignore environmental, social, and governance—commonly abbreviated to ESG—at…

Eleanor Morden

Cirrus contact centre

What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions

The impact of returns on customer service: what happens after Christmas?

‘Tis the Season for Customer Complaints: How to Handle Holiday Frustrations

Celebrating Cirrus’ work in the community across 2024

How Do Different Generations Use Customer Service?

How to Devise an AI Adoption Strategy for Your Contact Centre

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?

How AI Supercharges ROI in Your Contact Centre

Workforce Management Challenges for BPOs: Key Strategies for Success

The Intersection of Contact Centres and Environmental, Social and Governance (ESG)

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