AI Archives

Blog

5 June 2023

Balancing The Relationship Between Contact Centre Agents And AI

The Cirrus Chief Operating Officer, Paul Barclay, and Chief Revenue Officer, Jon Dawson, joined forces…

Eleanor Morden

Article

10 May 2023

Three trends driving the business wide CX function

Customer experience (CX) can make or break a company. With scrutiny coming from both consumers…

Eleanor Morden

Blog

24 February 2023

Let’s play Contact Centre Top Trumps

In the game of Top Trumps, categories are compared to see who comes up Top…

Eleanor Morden

Cirrus says AI will boost agents rather than replace them, Podcast

Article

9 December 2021

Cirrus says AI will boost agents rather than replace them, Podcast

Cirrus says AI will boost agents rather than replace them, Podcast AI has not been…

Eleanor Morden

94% of contact centre agents say artificial intelligence will support them in their roles

Article

30 November 2021

94% of contact centre agents say artificial intelligence will support them in their roles

Cirrus research reveals positive frontline attitudes to new technology in the contact centre The overwhelming…

Eleanor Morden

The rise of digital: conversational interfaces, virtual assistants & bots

Blog

7 December 2020

The rise of digital: conversational interfaces, virtual assistants & bots

Conversational interfaces (AI) and virtual assistants are facilitating the rise of fully integrated digital channels.…

Eleanor Morden

Article

18 September 2020

Cirrus are exhibiting at the Women in Business Expo virtual 2020

Cirrus is exhibiting at Women in Business Expo Virtual, on the 14th & 15th October…

Eleanor Morden

Artificial Intelligence (AI) empowers contact centre employees

Blog

9 September 2020

Artificial Intelligence (AI) empowers contact centre employees

"To win in the marketplace you must first win in the workplace.” - Doug Conant,…

Eleanor Morden

Is your contact centre’s reporting tool current and fit for purpose?

Blog

12 February 2020

Is your contact centre’s reporting tool current and fit for purpose?

The Old Days I’ve been in the contact centre industry for over twenty years starting…

Eleanor Morden

Blog

26 March 2019

Excuse me, do you speak English?

Having spent fifteen years in international roles launching tech products of various kinds (mainly those…

Eleanor Morden

AI

Balancing The Relationship Between Contact Centre Agents And AI

Three trends driving the business wide CX function

Let’s play Contact Centre Top Trumps

Cirrus says AI will boost agents rather than replace them, Podcast

94% of contact centre agents say artificial intelligence will support them in their roles

The rise of digital: conversational interfaces, virtual assistants & bots

Cirrus are exhibiting at the Women in Business Expo virtual 2020

Is your contact centre’s reporting tool current and fit for purpose?

Excuse me, do you speak English?

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