AI Archives

Blog

24 October 2023

4 Simple Steps to Merge AI and Agent Engagement to Boost Agent Satisfaction

Agent attrition is a massive pain point for contact centres, with annual turnover exceeding 30%…

Eleanor Morden

Blog

16 October 2023

Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices

Making a great sandwich takes skill and the right ingredients. From perfectly ripe tomatoes to…

Eleanor Morden

Blog

4 October 2023

4 Tips to stay ahead in customer engagement with SMS

One of the most effective methods to engage your customers and boost customer engagement is…

Eleanor Morden

Blog

4 October 2023

AI is turning BPO’s into efficiency powerhouses

Embracing digital transformation is no longer an option but a necessity for most businesses. One…

Eleanor Morden

Knowledge Management for Customer Service

Blog

4 October 2023

Knowledge Management: The Secret Sauce to Customer Satisfaction

Delivering exceptional customer service is now a competitive imperative for companies rather than a nice-to-have.…

Eleanor Morden

Article

29 September 2023

How AI can help financial services organisations deliver personalised experiences

This article was featured on World Financial Review. With technological advances accelerating incredibly rapidly, artificial…

Eleanor Morden

Blog

29 September 2023

Enhancing Customer Experiences: The Impact of Actionable Data

In the realm of customer service, professionals are continuously seeking innovative ways to streamline operations,…

Eleanor Morden

Blog

25 September 2023

Key Contact Centre Performance Metrics and KPIs with AI

In a contact centre, performance metrics and key performance indicators (KPIs) play a crucial role.…

Eleanor Morden

AI-Enabled Customer Service Best Practices

Blog

22 September 2023

The Promise and Pitfalls of AI-Enabled Customer Care

Click here to see this post as an infographic. There are both immense potential and…

Eleanor Morden

Blog

15 September 2023

Conversational IVR: Your customer service swiss army knife

In recent years, contact centres have witnessed an unprecedented surge in inbound call volumes. This…

Eleanor Morden

AI

4 Simple Steps to Merge AI and Agent Engagement to Boost Agent Satisfaction

Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices

AI is turning BPO’s into efficiency powerhouses

Knowledge Management: The Secret Sauce to Customer Satisfaction

How AI can help financial services organisations deliver personalised experiences

Enhancing Customer Experiences: The Impact of Actionable Data

Key Contact Centre Performance Metrics and KPIs with AI

The Promise and Pitfalls of AI-Enabled Customer Care

Conversational IVR: Your customer service swiss army knife

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