AI Archives

Blog

13 February 2024

How to boost contact centre agent engagement for higher productivity

Many companies realise that happy, engaged employees lead to better customer experiences. So they make…

Eleanor Morden

Blog

12 February 2024

How to Develop Empathy-Centric Customer Service in Contact Centres

In today's instant-answer world, taking time to truly understand someone’s perspective may seem old-fashioned or…

Eleanor Morden

AI for contact center employee wellbeing

Blog

7 February 2024

Contact Centres Get an Agent Wellness Upgrade

Working in a contact centre can be a high-pressure job. Employees spend hours on the…

Eleanor Morden

5 easy steps to get started with AI in the contact centre

Blog

6 February 2024

5 Easy Steps to Get Started with AI in Your Contact Centre

What if customer service was easy? A single contact to a contact centre that, through…

Eleanor Morden

Blog

8 January 2024

Outbound Contact Centres: Evolving, Not Extinct!

Not too long ago, outbound calling was considered a necessary evil. Customers cringed at the…

Eleanor Morden

Blog

4 January 2024

Why Large Language Models are the driving force behind exceptional customer experiences

Customer experience is at the heart of every successful business. In today's world, customers expect…

Eleanor Morden

Blog

2 January 2024

Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management

The article highlights the importance of AI in modernising contact centres, not just for operational…

Eleanor Morden

Blog

8 November 2023

Connecting Contact Centre Dots with a Data-Driven Approach

The contact centre, your gateway to customer interactions, holds the power to transform service inquiries…

Eleanor Morden

Article

27 October 2023

How AI-Powered Knowledge Management is Transforming Contact Centres

Published on European Business Magazine on October 12, 2023 There’s something incredibly fascinating happening right…

Eleanor Morden

Article

26 October 2023

Challenges Facing Public Sector Contact Centres and How to Overcome Them

Published on Contact Centre Monthly It’s no secret that running a public sector contact centre…

Eleanor Morden

AI

How to boost contact centre agent engagement for higher productivity

How to Develop Empathy-Centric Customer Service in Contact Centres

Contact Centres Get an Agent Wellness Upgrade

5 Easy Steps to Get Started with AI in Your Contact Centre

Outbound Contact Centres: Evolving, Not Extinct!

Why Large Language Models are the driving force behind exceptional customer experiences

Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management

Connecting Contact Centre Dots with a Data-Driven Approach

How AI-Powered Knowledge Management is Transforming Contact Centres

Challenges Facing Public Sector Contact Centres and How to Overcome Them

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