Blog Archives

Blog

18 February 2025

What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions

When it comes to technology - there's plenty on offer for today’s contact centres. But…

Joseph Murfin

Blog

14 February 2025

2025 – The Year of Real AI Adoption?

The start of a new year is a time for reflection, pragmatism and planning. Let’s…

Joseph Murfin

Blog

13 February 2025

Speed vs. Support: The Customer Service Love Triangle

Fast service or the right support? Customers don’t think they should have to choose. But…

Joseph Murfin

Blog

2 January 2025

The impact of returns on customer service: what happens after Christmas?

The presents are unwrapped, the tinsel's been packed away, and now it's time for the…

Joseph Murfin

Blog

13 December 2024

‘Tis the Season for Customer Complaints: How to Handle Holiday Frustrations

"I felt like I was stuck in a holiday version of Groundhog Day. Every time…

Joseph Murfin

Blog

9 December 2024

Celebrating Cirrus’ work in the community across 2024

Doing good and doing business go hand in hand. This philosophy has driven our team…

Joseph Murfin

Blog

29 November 2024

How Do Different Generations Use Customer Service?

Gen Z loves a text chat. Boomers prefer a phone call. And Millennials want answers,…

Joseph Murfin

Blog

21 November 2024

Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts

In the world of contact centres, there’s one question cropping up more than ever: To add…

Joseph Murfin

Blog

18 November 2024

How to Devise an AI Adoption Strategy for Your Contact Centre

Artificial intelligence (AI). It sounds good. It often looks good. But is it truly trusted…

Joseph Murfin

Blog

14 November 2024

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?

The yearly retail spectacle is nearly upon us. Retailers are rubbing their hands at the…

Joseph Murfin

Blog

What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions

2025 – The Year of Real AI Adoption?

Speed vs. Support: The Customer Service Love Triangle

The impact of returns on customer service: what happens after Christmas?

‘Tis the Season for Customer Complaints: How to Handle Holiday Frustrations

Celebrating Cirrus’ work in the community across 2024

How Do Different Generations Use Customer Service?

Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts

How to Devise an AI Adoption Strategy for Your Contact Centre

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?

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