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Unexpected spikes

Buckle up, things are about to go from 0 to 100!

Calm the mayhem of unexpected spikes with a contact centre that holds up under pressure.

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When things blow up, your team shouldn’t.

You know how it goes – one viral post, flash sale or (hopefully positive!) national headline and suddenly your call queue is under attack. Some peaks are predictable, but others rear their heads with zero warning.

Cirrus helps you plan for both, so when it feels like everybody in the world wants to contact you, you’ll be ready.

Stay calm when demand kicks off:

Prep for the predictable stuff

Seasonal rushes are stressful, but not surprising. With flexible staffing, intelligent routing and scalable licensing, you can keep on top of the peaks.

Move fast when it’s unexpected

When things heat up quickly, Cirrus gives you the flexibility and control to respond in real-time to keep you off the back foot.

Clear queues without the cost

Increase your capacity temporarily when you need it, without committing to long-term contracts or costs.

Scale from anywhere

Need twenty more seats now? Done. Whether they’re in the office or at home, Cirrus makes it easy to add (or remove) capacity when needed.

What readiness looks like

  • Customers get fast and consistent service and don’t feel the chaos
  • Agents excel in the moment with skill-based queues and real-time prompts.
  • You’re never over (or under) staffed with flexible resourcing.
  • You only pay for what you need, with usage-based pricing
  • A scalable, cloud-based platform that bends, not breaks, even with surges.

Let us make high demand manageable.

Book a consultation