Retail
Retail used to be 9-5.
Now it’s 24/7, multichannel and always just one bad review away.
Cirrus helps you serve, scale fast and protect your brand in real time.
Whether online, in-store or click-and-collect, your customers don’t care how it works, they just expect it to! But when demand spikes, systems crash or queues build, are you ready?
Cirrus gives retailers a platform that keeps up with their customers, from adding new channels in a click, to flexing for peak demand without overpaying.
Trusted by these retail organisations:
Built for today, ready for tomorrow:
All channels in one system
Whether over the phone, via email or through social media, serve your customers where they’re most comfortable, without switching platforms or losing context.
Instant flexibility for peak seasons
Need to scale up for Black Friday, or scale back down in January? Adjust licences and channels as needed, with no lock-ins and no disruption to service.
Cloud-based and always-on
Run unlimited conversations, support hybrid teams and multi stores with ease, no matter where they are.
Real-time brand protection
Cirrus tracks customer sentiment across all channels, so your agents can step in before a bad moment becomes a viral one (and not in a good way).
Automate the routine
“Where’s my order?” “Has it shipped yet?” Sound familiar? These are important questions, but they shouldn’t bog down your agents. Cirrus Copilot uses AI to automate these routine requests, reducing wait times and making sure your agents have more time for the important stuff.
Self-service that feels personal
When a customer lands on your site or app, AI anticipates what they need and gives them the answers fast, without any of your agents needing to get involved.
Support that lifts your agents
Agents have the confidence to resolve complex queries fast, with smart prompts, auto-summaries and all the info they need within easy reach.
Feedback you can use
AI consolidates insights from all your reviews and surveys (and even unsolicited feedback!), so you always have a snapshot of what’s working and where you need to improve.
Retail service that does more:
- Faster response increases sales.
- More personal service leads to loyal customers.
- Automated tasks drive a lower cost per contact.
- Better visibility equals better decisions.
- A single view of the customer means less repetition and more clarity.
- Fewer risks to your brand reputation with proactive monitoring and response.
