Not for profit
Helping you do more.
We know that not-for-profits are under more pressure than ever. There are more calls, donations are stretched to their limits, and demand for support just keeps on growing.
Our automation solutions help you to manage growing demand without pushing your team to breaking point, whether it’s solving simple queries online, reducing wait times, or protecting sensitive donation data.
Trusted by these Not for Profit organisations:
How we help you, help more:
Handle more, without hiring more
Simple queries like “Where can I donate?” or “What time does the event start?” don’t need to be clogging up the phone lines. With digital self-service and channel deflection, routine calls are transferred to chat or messaging, keeping phone lines (and agents) free for emotional support, or high-value donor conversations.
Support around the clock
Cirrus works 24/7, so donors can get confirmations, FAQs, or event details instantly, even when your team is offline.
Confident agents (and volunteers)
Whether it’s a new starter, a volunteer, or a long-time staff member, Cirrus Copilot provides real-time prompts, guidance, and suggested next steps. That means less training time, fewer mistakes, and more confidence for the people on your front line.
Fast answers when things get complex
When answering a difficult or sensitive call, agents can quickly tap into expert knowledge or escalate to the right person, all without the supporter having to repeat their story.
Safe, simple payments that build trust
Stop putting off potential donors with long-winded donations forms or worries about card security! Cirrus provides PCI-compliant payment options that work across all channels, so donors can give quickly and securely, however they choose to do so.
Already using Microsoft Teams? So are we.
If you’re one of the many charities already using Microsoft Teams for internal comms, integrating your contact centre is super simple. Cirrus works directly within Teams, letting your agents collaborate behind the scenes while helping supporters in real time, all without learning how to use yet another platform.
“Cirrus has enabled all our agents, regardless of accessibility needs, to provide the high-quality customer service demanded of us.”
Why Cirrus if you are Not for Profit?
- Handle higher demand without adding headcount.
- Donors trust you because payments are simple and secure.
- Volunteers and staff feel confident, not overwhelmed.
- Vulnerable people get through to the right support faster.
- You’re known for being responsive, empathetic, and trustworthy.
Ready to do more for your supporters?
We’ll show you how Cirrus can help your not-for-profit handle higher demand, deliver better service, and support your team in doing their best work.
