Housing
We stop the huffing and puffing
…so their house doesn’t blow down.
It’s no secret that social housing contact centres have been under serious pressure.
Your agents are expected to handle complex and sensitive situations, from repairs all the way to safeguarding and even bereavements. Cirrus helps you modernise and get the most out of dwindling budgets, without making things harder for your agents, or your customers.
So, whether you’re adding WhatsApp, self-service, or overhauling your whole system, we make it easy to expand at your pace, giving tenants the kind of service they can rely on.
Support your tenants better:
Digital Channels that ease the load
Agents can handle more queries at once, while self-service options keep things moving 24/7 for routine requests. That frees up time for what really matters such as vulnerable tenants and complex issues.
One clear view of every tenant
Whether it’s Angry Ann or Sassy Sue from No.2, agents will have full visibility of history and context, all on one screen, so they can resolve queries first time.
In-the-moment agent support
No more scrambling for scripts or policies when things get tough – real-time prompts give agents the right words and next steps to keep them calm, consistent and compassionate.
Everyone’s a housing expert
From benefits eligibility to complex repair processes, agents can quickly tap into the right info or specialist team to get the answers they need. That means less ‘round the houses’ and more problems solved for your tenants.
Nip worries in the bud
AI sentiment tracking recognises when tenants are vulnerable, frustrated or upset, so agents can adapt their tone or tact, and managers can jump in with support if needed.
Routine queries resolved fast
Self-service automation handles the simple stuff like rent balances, repair updates, or “change of details” requests, so agents can focus on complex or sensitive issues.
“Cirrus has shone a spotlight on the incredible and essential service our contact centre delivers to vulnerable people everyday. Great technology + great people = winning combination”
Why Cirrus for Housing?
- Tenants get the answers they need the first time, no matter the complexity.
- Routine queries are automated, so agents can spend more time where it’s needed.
- Vulnerable tenants feel seen, supported and understood.
- Housing teams are less stretched, with more context and confidence meaning faster resolutions.
- Agents are empowered by tools that make it easier for them to do their best work.
Ready to change up tenant support?
Cirrus was built with input from real users, including housing teams like yours. If you’re ready to do more, we’d love to show you how
