Higher education
Hands up who wants better service.
Best-in-class contact centre solutions, from clearing through to graduation.
Fit for any future.
From remote working, to spikes in digital queries and the ever-growing fight for places, universities are juggling more than ever before. Cirrus helps you stay ahead, with automation tech built to flex with you and a support team that knows the education space as well as you do.
Prepare for Clearing
Our education-specific Clearing model helps universities handle surges in applications with confidence. On average, universities save 75% in time resource during Clearing, with agents trained in just 30 minutes and backed by 15-minute SLAs and real-time monitoring..
“This service was so effective that one of our University clients filled their 2021 Clearing places within a day!”
Trusted by these Universities:
Make student support a top priority:
Student wellbeing built in
Sentiment analysis helps flag when a student is stressed or struggling, so agents can step in with empathy and escalate if needed. Guidance prompts and real-time feedback give staff confidence in handling sensitive situations.
Take the conversations online
Engage with students on the platforms they actually use — WhatsApp, chat, email, video, and social. Every conversation is captured in one place, so no one has to repeat themselves.
Always connected, even in hybrid settings
Whether staff are on campus or remote, Cirrus runs in the cloud and integrates directly into Microsoft Teams, so collaboration is instant and simple…
Proactive support for students
Send timely updates on applications, timetables or wellbeing check-ins before students even have to ask, reducing stress and cutting inbound demand.
Do more with less
Let AI take care of the simple but repetitive questions that clog up the queue, like “where’s my timetable?” or “when do I start?”. Then route students to the right place with context if live agents need to get involved.
“Cirrus have worked with us over the last two years to improve and refine our operations and to help build our knowledge of the system. Their collaborative approach has enabled us to respond quickly and efficiently to changing requirements, and to implement the changes needed to support our objectives. This partnership has been influential in enhancing our capabilities, particularly during the critical period of university Clearing - thanks to Cirrus, we have now navigated two successful Clearing periods with confidence and have seen significant improvements in response times and overall customer experience. The relationship with Cirrus has been essential to our continuous improvement, enabling us to meet our immediate objectives and set a strong foundation for future success ”
Happy agents, happy students
- Faster response times during peak demand like Clearing.
- Students supported 24/7, on their preferred channels.
- Less pressure on staff through automation and intelligent routing.
- Happier students, with more time spent on guidance, not admin.
- A future-proof platform that grows with your university.
Want top marks for your student service?
So will your team. Cirrus evolves based on your feedback, and we’re here to help you get the most out of your contact centre, at every stage of the academic year.
