Government and Healthcare
Public service never stops
…neither should your contact centre.
In government and healthcare the pressure’s constant.
You’re juggling shrinking budgets, rising demand and closer public scrutiny, which means every interaction is high stakes. Whether you’re speaking to a worried patient, frustrated citizen or a vulnerable family needing urgent support, we help you meet these high expectations without overloading your team.
Through solutions such as smarter routing and accessible digital channels, or via public sector frameworks like NS3 and G-cloud, Cirrus keeps you connected to your community.
Trusted by these public sector organisations:
Cirrus makes it easy to meet rising demand:
One platform, every channel
Start with what you need now (like voice, chat, text and email) and add more as and when needed, with no rebuilding required.
Automated routing
We match the person to the correct team automatically, so they skip being passed around (and the annoying on-hold music).
Feel secure
Be confident in your compliance, with GDPR and public sector data standards built is as standard.
Load-lightening AI
From smart self-service to proactive prompts and updates, AI helps resolve issues fast, without adding more tasks to your agents’ to-do lists.
Hybrid ready
Whether at home or in the office, Cirrus keeps your team working together using one intuitive system that’s easy to set-up and use.
Integrated with Microsoft Teams
No need to rip and replace, Cirrus works inside your existing Teams setup, so agents can manage both internal chats and customer queries in a single view.
What makes Cirrus public sector ready?
- Tried and tested in government and NHS settings.
- Flexible licensing with no hidden costs.
- Built in data security, GDPR and compliance.
- Includes live support, success coaching, and ongoing training.
- Citizens and patients get faster resolutions, without being passed around.
- Services become more accessible to everyone, not just those who can navigate complex systems.
- Budgets stretch further, as automation and better routing reduce wasted time.
- Trust grows, because people feel supported, respected, and heard.
“Cirrus’ Contact Centre for Microsoft Teams solution has been an effective solution for our contact centre agents. The application was so intuitive they were proficient in no time. And, crucially, the solution has enabled us to embrace hybrid working, allowing our staff to work from home or the office. It even accommodates for visually impaired users and meets our accessibility needs.”
Public service without the pain
Cut the wait times, skip the old tech pains and give your team what they need to serve with speed and compassion.
