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Contact centre reliability

If this contact centre crashes one more time…

I’m switching to farming.

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Your customers don’t care why it’s down, they just know it’s not working.

Dropped calls, frozen screens, terrifying silence… sound familiar?

When your contact centre goes dark, that’s when the complaints and queues pile up.

Fear not, Cirrus has one of the best uptimes in the business.

And when something does go wrong, we act fast and get you back up and running before you can say “boo.”

Why things break down (and how we help fix it):

Disconnected systems are a disaster waiting to happen

When tech doesn’t talk to itself, slip ups can happen. Cirrus keeps everything together in a single connected platform, with fewer parts (and therefore fewer failures) meaning your agents have more control, and your customers have more confidence.

Old infrastructure just can’t cope

Patchy support and outdated systems slow everything down. Modernising your stack gives you speed, control, and peace of mind.

Security and compliance aren’t optional

One breach is all it takes to break trust. Cirrus is ISO and PCI certified, with security (like encryption, access controls and audit logs) as standard and embedded at every layer, not tacked on at the end.

Downtime = damage

Even a short outage can undo years of loyalty. That’s why we build for stability, with 24/7 monitoring, fast escalation paths, and 99.999% uptime SLAs.

Built to flex

Cirrus runs on modern, scalable architecture, so it can grow seamlessly with you.

Performance when it’s needed

Peak times don’t scare us, with our infrastructure built to handle high volume and high stakes.

What you get:

  • Fewer outages, with quicker fixes when things do go down.
  • Consistent service customers can count on.
  • Safer data and stronger compliance.
  • More time for real work with errors eliminated.
  • Room to grow.

You’ve got enough to deal with,

let’s take reliability off your worry list.

Book a consultation