Business process outsourcers
We started with BPO and never forgot it.
The very first Cirrus-powered contact centre was a BPO, and what we built to handle that complexity (multiple clients, shifting volumes, and high expectations) has formed the basis of everything we do today.
We give you the flexibility to scale, the ability to measure ROI and the reliability that keeps your customers happy.
Built for BPOs:
Scale up (and down)
Contracts change. Volumes spike. Teams grow (or shrink). Cirrus lets you flex licences and channels on demand, so you’re never paying for what you don’t use.
One platform, every brand
Manage multiple clients, brands, and teams inside one unified system, with custom dashboards that keep the numbers straight and the reporting simple.
Onboard clients faster
New client, new service line, new team? Cirrus launches new channels in minutes (not months) and integrates with your existing CRMs, so onboarding doesn’t drag.
Prove ROI with ease
Customisable dashboards show agent activity, service quality and client-specific KPIs in real time — making it easy to demonstrate performance and win renewals.
Keep clients competitive
Give clients the digital-first, AI-supported service their customers expect — from intelligent routing and self-service to sentiment analysis and agent assist.
Built to flex, from the cloud up
Cirrus plugs straight into your existing stack, so we integrate easily with your existing CRMs and tech. Like if you need to add a dozen new agents or launch a new service, our cloud-native service means we can do it quicker than you can say ‘how may I help you?’.
“Cirrus have provided us with a significantly more reliable and consistent service since we started working with them. They are good at helping us address the needs of our clients for transparency of performance and the associated reporting often on an ad hoc basis and at short notice. They are able to react very quickly and strong at demonstrating developments within the industry and how we could use them to benefit our business and those of our clients.”
Why BPOs choose us?
- Scale up and down as contracts shift.
- Manage all your brands from a single platform.
- Launch new channels in minutes, not months.
- Deliver consistent CX, no matter the volume.
- Prove ROI with clear, customisable reports.
- Digital-first service helps clients compete — and stick with you for longer.
- Faster onboarding means less time getting started, more time delivering value.
Let’s help you stand out
Faster onboarding and client integrations that feel as effortless as taking Lassie for a walk (we’re showing our age now aren’t we).
