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Report
Reshaping Retail with a Better CX Strategy Retail Is Changing—Is Your Customer Experience Keeping Up? Retailers are dealing with higher costs, shifting customer habits, and relentless competition. The brands staying...
Report
Digital Services Are Expanding—But Who’s Being Left Out? Councils are under pressure to move services online, cut costs, and meet rising expectations. But here’s the problem: 2.6 million people in...
Infographic
Shoppers Won’t Wait—Is Your Customer Experience Fast Enough? Ecommerce customers expect quick answers, easy self-service, and the option to switch to an agent when needed. If any part of that...
Report
Public sector organisations are under increasing pressure to deliver efficient, accessible services—despite shrinking budgets and rising demand. While technology investments have surged, operational gaps remain, leaving citizens frustrated by slow,...
eBook
Download the Beyond the Basket eBook: The Future of Retail CX The Beyond the Basket eBook explores how leading retailers are transforming customer experience (CX) to boost loyalty, increase conversions,...
Report
Download the OmniChannel Chapter of the UK Contact Centre Decision-Makers’ Guide 2025 The Omnichannel chapter of the UK Contact Centre Decision-Makers’ Guide 2025 brings together insights from 228 contact centre managers and directors. Based...
Guide
Cirrus is a proud sponsor of the ContactBabel 2024-25 UK Customer Experience Decision-Makers’ Guide! Discover the latest trends, insights, and data driving customer experience (CX) in this comprehensive guide by...
Report
Discover the benefits and actionable insights Building an inclusive workplace in today’s hybrid working environment isn’t just a moral choice—it’s a strategic advantage. Download our latest report, Creating a Contact...
eBook
Welcome to the Future of Retail! Welcome to a new era in retail where technology, people, and innovation come together to revolutionize the shopping experience. Cirrus’ latest whitepaper, “Retail Revolution:...
Guide
Contact centre technical debt can be a major burden, impacting efficiency, customer satisfaction, and overall costs. But it doesn’t have to be that way. Our new guide, “A CIO’s Guide...
Tip sheet
Are you struggling to keep up with evolving customer expectations and the constant changes in the contact centre industry? Look no further – our latest tip sheet, “5 Ways to...
Tip sheet
It’s a challenge to keep contact centre agents motivated and equipped to deliver great service, especially with remote teams. Quality management (QM) software provides helpful tools for engaging agents through...
eBook
Banks face big changes in customer demands and competition. This causes unique customer experience (CX) problems that need tailored solutions. Download our free 12-page eBook to learn: The #1 efficiency...
eBook
In today’s distributed work landscape, contact centre teams need solutions to connect, align, and collaborate seamlessly. Cirrus Connect provides the answer. This comprehensive eBook explores how Cirrus Connect enables frictionless...
Guide
As a CIO, you face immense pressure to enable digital transformation across the enterprise, including keeping complex contact centre technology updated. However outdated infrastructure leads to performance issues, unhappy customers,...
