Secure payments
More payments, less meltdowns
Secure and compliant, take risk-free payments with Cirrus.
Why do payments have to be so complex?
For most contact centres, taking payments is the most annoying part of the job for everyone involved. That’s why we make PCI DSS compliance simple, so customers feel safe, and payments get completed.
Three secure ways to take payments:
1. Click-to-pay with Link Pay+
The customer clicks a link sent to them via text, email or WhatsApp, enters their details, and pays while your agent follows the process in real time (without seeing a single sensitive detail).
2. Agent-assisted
The customer makes a payment over the phone, with card details entered via a keypad that is masked from the agent.
3. IVR self-service
Customers can pay anytime with our automated and encrypted IVR solution that connects to your payment provider, handles the transaction and confirms authorisation.
Why Cirrus Payments?
Payment provider agnostic
We work with whoever you’re already using, no switching needed.
Fully PCI DSS compliant
No card data is seen or heard by your agents or captured by call recordings.
More completed payments
Our payment process is quick and easy to finish.
No customer hand-offs
Payments stay within the conversation, no redirecting to an external system.
Fully auditable
You get a complete log of every payment, with information like who made it, when, and how it links to the conversation.
The result?
- Customers feel secure
- Agents feel supported
- Your business stays compliant
- More payments are completed
Make every transaction easy.
FAQ’s
1. What is PCI DSS compliance, and why is it important?
PCI DSS compliance is a set of security standards designed to protect cardholder data. It’s essential for businesses to maintain PCI compliance UK to avoid fines, protect customer data, and prevent fraud.
2. How does Cirrus ensure PCI DSS compliance for payments?
Cirrus offers secure payment solutions such as IVR, agent-assisted payments, and click-to-pay URLs that comply with PCI DSS standards by keeping sensitive card details hidden from agents and never storing them in call recordings.
3. What types of card payment systems does Cirrus offer?
Cirrus provides three secure payment options: IVR self-service, agent-assisted payments, and click-to-pay links. All of these options ensure compliance with PCI DSS standards.
4. Can Cirrus integrate with any payment provider?
Yes, Cirrus is payment provider agnostic, meaning it can integrate with any card payment system of your choice, allowing you flexibility in managing payments.
5. How do click-to-pay links work?
At the point of payment, agents can send a secure click-to-pay URL via email, SMS, or WhatsApp. Customers enter their payment details securely without the agent seeing sensitive data, ensuring PCI DSS compliance.
6. Can customers make payments at any time with Cirrus solutions?
Yes, customers can make payments 24/7 through our IVR self-service payment system, offering convenience and security around the clock.
7. How does Cirrus improve payment completion rates?
By allowing agents to assist customers through every step of the process—without seeing sensitive card details—Cirrus helps increase the number of successfully completed transactions.
8. How secure are Cirrus’ payment solutions?
Cirrus follows strict PCI DSS compliance UK standards, ensuring that all card payments are processed securely, protecting customer data and reducing the risk of fraud.
