Reporting

What seems to be the problem?

Cirrus Reporting shows you what’s really happening, so you can stop relying on gut feeling.

No more guesswork

Cirrus gives you a full view of every interaction and every opportunity for improvement. So gone are the days of squinting at stuffy old spreadsheets or dashboards that need their own manual. We make sure our dashboards deliver convey simple insight that helps you make decisions, well, simply.

Something going wrong in your contact centre? Cirrus won’t just show you the symptom, it’ll identify the cause, and even help with the solution!

Why Cirrus reporting?

All insights in one place

We provide unified dashboards across channels, teams, and KPIs, so no more hopping between multiple screens.

Quality monitoring on every interaction

See 100% of your agent interactions across all channels, backed-up by surveys and transcripts that provide a full picture for personalised coaching.

Custom dashboards for every role

Whether you’re a team leader, an ops manager, or in the boardroom, Cirrus lets you create role-based views so you can track what matters to you.

Spot changes in sentiment

Keep an eye on changes in tone and emotion as they happen, helping your agents change tact and save conversations before it’s too late.

Support in the moment

Live performance monitoring let’s you spot when agents need help, so you can step in during the conversation to keep things on track.

Strong security and compliance

Protect every interaction with safeguards, audit trails and role-based access controls.

Closed loop feedback

Survey feedback and free-text analysis feed directly back into your dashboards, triggering instant escalations or alerts for the right teams.

AI+ insights

Cirrus doesn’t just capture data, it learns from it. AI highlights recurring stumbles in journeys, so you can design better processes and self-service for your customers.

What Cirrus reporting can do for you:

Faster decisions – act on live data, not month-old reports.
More efficient teams – data-driven decisions help allocate resources smartly, reducing waste and avoiding burnout.
Lower costs – built-in BI replaces the need for third-party tools and endless manual analysis.
Better customer experience – issues get spotted and solved before they turn into complaints and customers stick around for the long term.
Aligned teams – role-based dashboards keep everyone working from the same page.